Delivering an outstanding customer experience is what we are all about at Fuel Card Services.

It therefore gives us great pleasure when a client gets in touch to say how happy they are with the level of support they’ve received.

Going above and beyond for customers

Denise Anderson, sales administrator at The Beer Trading Company, stated: “The rates have been competitive, the service has been excellent, I was a tad apprehensive about switching across but everything happened as [our account manager] Mike Anderson said it would.

“Mike was very personable and trustworthy; no hard sell, very transparent, honest and fair, which enabled us to build a good, strong relationship.”

Ms Anderson went on to add the relationship has blossomed in recent months and the firm has taken on several of Mike’s recommendations to further bolster the business in the months ahead.

“If there were any queries or concerns, they were resolved very swiftly and we always received a call back to confirm the outcome,” she concluded.

The Beer Trading Company is based in Middlewich, Cheshire and operates a fleet of 21 cars and vans. The company spends an average of between £2,000 and £4,000 per month on diesel fuel and makes use of the Shell Multi Fuel fuel card.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see another happy customer that is receiving top-quality customer service from Fuel Card Services. It’s testimonials like this that really help to set us apart from the competition.”

Building lasting and supportive relationships helps our account managers to deliver the best for their clients.

This is precisely what we’ve seen happen over the years and it’s always fantastic when customers get in touch to say how much they appreciate our team’s efforts.

Creating powerful client connections

Gavin Wilson, director at EYB Oil Solutions, recently did just that. He contacted us directly to recognise the efforts of his Fuel Card Services’ account manager, Stuart Adams .

He said: “I’ve been speaking to various fuel card providers, who were unable to provide the services I wanted, but after speaking with Stuart Adams I found exactly what I required.

“I’ve never had anyone meet my requirements before the way that Stuart and Fuel Card Services have, I would be happy to recommend FCS to any other business.”

Overall, Gavin hopes to make his own team’s lives easier through the accounting benefits of working with a fuel card provider – most notably in helping to separate VAT with HMRC-approved invoices.

EYB Oil Solutions is based in Hull and operates a mixed fleet of five cars, vans and heavy goods vehicles. The company has a monthly spend of approximately £700 on diesel fuel and makes use of the BP fuel card.

Ellie Baker, brand manager at Fuel Card Services, comments: “To have made such a positive impression in such a short space of time is testament to the excellent work of Stuart. It’s endorsements like these that make us all proud to be members of the FCS team.”

Helping to support our clients when they face problems with their account is a key part of our service.

As such, we’re always happy to hear from customers who have had a positive experience when we’ve helped to sort out their problems.

Providing help and support when needed

John Rawson of racing pigeon transportation specialist Yorkshire Middle Route Combine recently contacted us to highlight his own positive experience of working with Fuel Card Services.

Mr Rawson was having difficulties accessing his customer account when a colleague became ill. However, our accounts team quickly provided alternative access arrangements for him and transferred the details into his name to ensure the smooth use of his fuel cards moving forward.

He said: “All staff I dealt with, either by telephone or email, were very friendly and saved me a lot of time and money sorting this out.”

Yorkshire Middle Route Combine makes use of the Shell fuel card from Fuel Card Services and has a monthly spend of approximately £1,000 for its fleet of HGVs and Transit vans. The company draws diesel fuel only for its vehicles.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to support our customers when they face difficulties like ill health is important to us. We do all that we can to ensure our clients feel they are receiving the best service possible from Fuel Card Services.”

Providing a swift resolution when our customers face a problem is always a top priority for Fuel Card Services.

This was precisely the case for Ashgill Electronics, who contacted us recently to highlight the fast response and fixing of issues that we’re so proud of.

A fast fix makes all the difference

Poppy Corbett, finance director at Ashgill Electronics, explained how the company was having difficulty using our services at a local filling station. However, after a quick call to their account manager, Leanne Lord, the problem was rectified.

Poppy said: “I spoke to Leanne who sorted the problem quickly and highlighted other areas to help us. Leanne was incredibly friendly, polite and professional.”

She went on to add that Leanne also suggested a number of ways to help the company reduce its costs in the future and was later in contact with further information to help the business.

Ashgill operates a fleet of five vehicles, including vans and cars, and makes use of our Shell fuel card. The company has a monthly spend of approximately £800 and uses diesel fuel only.

Ellie Baker, brand manager at Fuel Card Services, comments: “This is the kind of thing we love to hear from our clients. Leanne’s work is a great example of how Fuel Card Services takes its customer relationships extremely seriously.”

Building strong relationships helps to ensure our customers are receiving the best level of support.

As such, it gives us great pleasure when a customer reaches out to highlight the positive experience they’ve had when working alongside us to meet their needs.

Always here to help

Clem Gilder, fleet administrator at Lister Wilder, has been in touch to highlight the positive relationship she’s been able to build with her account manager Helen Simpson.

“During the short period that we have used Fuel Card Services, I have found Helen to be helpful and quick to resolve any teething issues we may have had,” she stated.

“Going forward, a good client/supplier relationship is important to our company, as is making every endeavour to keep our costs as low as possible. We aim to maintain both of the aforementioned in what we hope will be a longstanding relationship.”

She added that despite only working with Fuel Card Services since the start of the year, it’s been a very positive experience so far.

Lister Wilder is active in the agricultural sector and operates a fleet of 160 vehicles, making use of both petrol and diesel fuels. The company has a monthly spend of approximately £50,000.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see a positive relationship being forged between Helen and Clem. At Fuel Card Services, we pride ourselves on always supporting our clients, no matter their needs.”