The knowledge and expertise of our staff is what helps to set us apart from our competition, so it’s great to see clients getting in touch to share their thanks when our account managers go above and beyond.
Jane Harvey, office manager at Pixel Inspirations, highlighted the excellent support she’s received from her account manager Lindsay Taylor.
Lindsay suggested the company switched its fuel card in order to make savings and Jane was extremely happy with the results.
“She promptly answered my many questions, was happy to supply details on areas where I had no knowledge of the workings of the fuel card system,” Jane noted. “She was extremely helpful and I appreciate this.”
Pixel Inspirations is based in Altrincham and is a leading UK digital signage agency. It has partnered with a host of major names since the company’s launch in 2004, including the likes of O2, Halifax Bank, Argos, Thomas Cook and Volvo.
The business operates a fleet of 15 vans and makes use of our ShellOne fuel card. It has a monthly spend of approximately £4,000 on diesel fuel.
Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see our partners benefitting from the knowledge and professionalism of our expert account managers. Well done, Lindsay, keep up the great work!”
The help and support of friendly, approachable staff can make all the difference when fostering strong customer relationships.
At Fuel Card Services, this is precisely the approach we’ve taken and it’s great to hear from clients like Skills Coaches that appreciate our efforts.
Close relationships being forged
Jim Croxall, operations team leader at Skills Coaches, recently got in touch with us to highlight the company’s excellent handling by their account manager.
He stated: “I’ve been in charge of the company’s card usage for a year now and have found all of Fuel Card Services to be helpful and friendly.”
Indeed, his account manager Kirsty has been proactive in quickly dealing with any queries the client may have, as well as regularly getting in touch with Jim to ensure everything is running well and operations are going as expected.
Any issues that our clients face can often be fixed by communicating with our staff, so it’s great to see such a dynamic and responsive relationship being forged between Kirsty and Jim.
Indeed, Kirsty added: “I took over this account at the end of February and instantly built a rapport with Jim. I found out who he was and what he needed and provided the service he deserves.”
Skills Coaches operates a fleet of more than 100 vehicles, including coaches, buses and double-deckers. The company is based in Nottingham and arranges tours throughout the UK and Europe.
Ellie Baker, brand manager at Fuel Card Services, comments: “Supportive, friendly relationships with customers are the backbone of our business and it’s this type of positive feedback that really validates our actions.”
Weekly reporting and accurate, on-demand updates on usage are just some of the excellent benefits that keep our customers happy.
This is precisely the type of positive feedback everyone here at Fuel Card Services (FCS) likes to receive, and that’s precisely what’s happened in the case of Ferndown Commercials.
Regular updates and accurate reporting
Sam Reeves, accounts administrator at Ferndown Commercials, recently got in touch with us and described the high service levels as a highlight of our current relationship.
At the same time, access to a wide network of petrol stations for refuelling and low annual costs have helped to cement the positive sentiment the business has towards us.
Mr Reeves stated: “FCS allows us to report on our company fuel use accurately. FCS was selected due to the low annual card charge and variety of fuel stations. We used to use Allstar, but the administration charges were extremely high.”
Indeed, FCS ensures all of our customers are receiving the best price for their fuel usage, while also keeping our own administration fees to a minimum. However, the benefits don’t end there, as Mr Reeves was swift to point out.
“By getting a weekly report through it saves us hours trying to breakdown the costs, as it is all there ready, therefore we can spend more time on other areas of the business,” he concluded.
Ferndown operates a fleet of more than 20 vehicles, including vans, LCVs and HGVs. The company makes use of both the Shell and Texaco fuel cards from FCS and has a monthly spend of approximately £6,000.
Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great when our services can provide a real boost to our customers and that’s precisely what we’ve been able to achieve with Ferndown.”
For the most efficient way to manage your fleet costs visit myfleethub.co.uk the new online platform from Fuel Card Services.
Seaglaze Marine Windows has been in touch with Fuel Card Services to highlight the excellent service and savings the company has received since joining our network.
Cutting costs with Fuel Card Services
Seaglaze spends approximately £2,500 per month across the company’s fleet of seven vehicles. The fleet is made up of a mix of vehicle types and uses both petrol and diesel fuels.
The company specialises in the provision of toughened glass for use in marine settings. It is based in Norwich and works with some of the UK’s largest boat and yacht builders.
Wendy Allsop, HR and administration supervisor at Seaglaze, said: “We used Shell cards previously and … we moved to the Shell One card account due the the additional savings that we could make and the convenience of being able to split the invoices across our two companies.”
She added it was also extremely convenient for the business to be able to preset the PINs on the cards.
Overall, Wendy stated that she is “very happy with the customer service we have received”.
Seaglaze was formed in 1970 and employs around 30 full-time staff. The company uses the latest 3D technology on its custom-built IT systems to deliver bespoke marine glass products in a timely and cost-efficient manner.
Ellie Baker, brand manager at Fuel Card Services, comments: “It’s always great to hear from happy customers and the team at Fuel Card Services are proud to be supporting our clients in such a positive manner.”
Steve Hobbs, transport manager for telecommunications company BML Utility Contractors, and Fleet Manager of the Year winner, has credited commercial vehicle solutions specialists Fuel Card Services with helping to drive his business forwards. Having bought into their telematics solution, which enables him to track and reward driver behaviour, his company “are already reaping the benefits,” says Steve. “Driver league tables aligned with a company policy of £100 reward monthly for the top driver has already yielded driver improvements.”
Taking advantage of Tele-Gence
60 of Steve’s 87 mixed-use commercial vehicles use Tele-Gence, the intelligent fuel management solution from Fuel Card Services. Tele-Gence integrates fuel card data and live tracking data, resulting in savings on fuel.
Tele-Gence is also intuitive and alert driven for exception-based management of fleet and fuel, as well as in-depth reporting on fuel fraud, pump pricing, driver behaviour, vehicle tracking and much more – with no long-term commitment.
Making the winning difference
“We get phone calls weekly from companies offering cheaper fuel, better telematics etc.” said Steve who previously had a more basic system in place. “It was quickly apparent to me as Transport Manager that Fuel Card Services would make an ideal fit for our business.” As soon as a demo was arranged with the company’s most senior management, they were impressed with the range of services and were quick to sign up.
“Quite simply, no one else provides the level of service that Fuel Card Services do,” says Steve. “When people phone offering their services, I quite happily explain all of the benefits – linked fuel cards, excellent reports, a dedicated team that stays in touch, and they all quietly go away.”
Tele-Gence is all about smart, advanced telematics made simple. It offers a fully scalable range of user-friendly services, customisable and bespoke telematics options, frictionless access from anywhere in the cloud, and support from a UK-based customer service team.
As fleets continue to be hit harder with ever-increasing costs, Tele-Gence works harder to bring your costs down and push your MPG up. Tele-Gence immediately reduces costs and adds value to any business, and has been shown to improve fleet MPG by up to 20%. Pricing is simple and affordable and tailored to suit your needs.
Tele-Gence gives fleet managers full access to fuel data, with improved and accurate MPG reporting to reduce and even eliminate fuel fraud. Suitable for all vehicle types, from cars and vans, to LCVs and HGVs, Tele-Gence also helps reduce accidents and increase driver security, while tracking expenses and vehicle maintenance and streamlining your management processes.
In summary Steve said, “I’ve been very impressed with the level of professionalism; with the help and support; and with the relationships that I am building with Fuel Card Services… we are reaping the benefits.”
Find out more about Tele-Gence by calling 03331 225 383 or visiting www.tele-gence.com
Steve Hobbs, transport manager for BML Utility Contractors
Information about Tele-Gence and many other value-added services can be found at the new one-stop solution for fleet managers, www.myfleethub.co.uk. Join for free and benefit from the portfolio of cost savings services.
