Friendly staff help make the difference for FCS customers

Written by Ellie

The help and support of friendly, approachable staff can make all the difference when fostering strong customer relationships.

At Fuel Card Services, this is precisely the approach we’ve taken and it’s great to hear from clients like Skills Coaches that appreciate our efforts.

Close relationships being forged

Jim Croxall, operations team leader at Skills Coaches, recently got in touch with us to highlight the company’s excellent handling by their account manager.

He stated: “I’ve been in charge of the company’s card usage for a year now and have found all of Fuel Card Services to be helpful and friendly.”

Indeed, his account manager Kirsty has been proactive in quickly dealing with any queries the client may have, as well as regularly getting in touch with Jim to ensure everything is running well and operations are going as expected.

Any issues that our clients face can often be fixed by communicating with our staff, so it’s great to see such a dynamic and responsive relationship being forged between Kirsty and Jim.

Indeed, Kirsty added: “I took over this account at the end of February and instantly built a rapport with Jim. I found out who he was and what he needed and provided the service he deserves.”

Skills Coaches operates a fleet of more than 100 vehicles, including coaches, buses and double-deckers. The company is based in Nottingham and arranges tours throughout the UK and Europe.

Ellie Baker, brand manager at Fuel Card Services, comments: “Supportive, friendly relationships with customers are the backbone of our business and it’s this type of positive feedback that really validates our actions.”


Posted on 10th April 2019

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