Building a strong sense of trust is the foundation for any
lasting business partnership, so it’s always great to hear when we’ve been able
to do precisely that with a client.
Chillway Express Specials operate in the chilled transport sector and the company has been in touch with us to highlight their appreciation for the trusting and supportive relationship our accounts management team have helped to build.
Trust is key to successful relationships
Penny Stoyles of Chillway Express Specials contacted us to
give recognition to her account manager Leanne Lord, who’s gone above and
beyond to deliver an outstanding service during their time working together in
She said: “Over the past year and a half I have been
dealing with Leanne Lord from FCS. Leanne is the most honest person that I deal
with regarding fuel accounts and I know I can trust her. [We will also]
potentially be looking to move our vehicle tracking across in the future to
Chillway Express Specials operates a mixed fleet of 11
vehicles and makes use of both diesel and petrol. The company has a monthly
fuel spend of between £2,500 to £6,500.
Ellie Baker, brand manager at Fuel Card Services, comments:
“Building trust is essential to the smooth delivery of our services with
all clients. It’s therefore great to see Chillway appreciate the efforts of our
team, as we look to build a lasting and supportive relationship for many years
All of our staff are here to support our clients, so it’s always a pleasure to hear that our customers are appreciative of their efforts.
For example, Hampshire Freight Services got in touch with us recently to highlight the outstanding performance of a member of our account management team.
Doing what’s best for our customers
Stephanie Mifsud, accounts manager at Hampshire Freight Services, had nothing but praise for her contact at Fuel Card Services, account manager Donna Marie Ridgeway-Buckley.
She said: “My experience with FCS has always been good. Donna has always been more than helpful from day one. From setting up all the accounts to ordering new and replacement cards, she has made the whole process very simplistic.
“As an account manager, the service Donna has provided Hampshire Freight Services has been consistently exceptional.”
Hampshire Freight Services operates a fleet of 35 heavy goods vehicles, with the client making use of BP, Shell and Esso fuel cards. It spends more than £50,000 per month on bunkered diesel fuel.
Ellie Baker, brand manager at Fuel Card Services, comments: “Our account managers are the backbone of our business and it’s always great to see members of staff receiving praise when they go above and beyond for clients.”
Our customers appreciate it when we go the extra mile, but the fact that our account managers are always on the ball with great attention to detail is what really helps us to stand out.
It’s something that our account manager Mike Anderson recently received some high praise for providing.
Always sweating the little things
Craig Bradburne, EMEA project implementation manager EES OEM at Anixter, stated that during the tender and application process, Mike’s service and attention to detail were key factors in convincing the company to switch to Fuel Card Services.
“He strikes the right balance with frequency of service calls, and always responded in a timely manner if I had to leave a message,” Craig said, adding that Mike took the time to “understand our needs” and delivered the right proposals to best serve the business.
“In summary, Mike was a key factor in us switching our business to FCS and I look forward to developing a similar relationship with Stephanie – our new account manager.”
The company is headquartered in Chesterfield and operates a fleet of 60 vehicles from multiple depots across the UK.
Anixter has a monthly spend of approximately £16,000 and use a mixture of Diesel Direct and BP fuel cards.
Ellie Baker, brand manager at Fuel Card Services, comments: “Always paying attention to the needs of our customers makes us a top choice for any business seeking support with their fuel usage.”
Delivering an outstanding customer experience is what we are all about at Fuel Card Services.
It therefore gives us great pleasure when a client gets in touch to say how happy they are with the level of support they’ve received.
Going above and beyond for customers
Denise Anderson, sales administrator at The Beer Trading Company, stated: “The rates have been competitive, the service has been excellent, I was a tad apprehensive about switching across but everything happened as [our account manager] Mike Anderson said it would.
“Mike was very personable and trustworthy; no hard sell, very transparent, honest and fair, which enabled us to build a good, strong relationship.”
Ms Anderson went on to add the relationship has blossomed in recent months and the firm has taken on several of Mike’s recommendations to further bolster the business in the months ahead.
“If there were any queries or concerns, they were resolved very swiftly and we always received a call back to confirm the outcome,” she concluded.
The Beer Trading Company is based in Middlewich, Cheshire and operates a fleet of 21 cars and vans. The company spends an average of between £2,000 and £4,000 per month on diesel fuel and makes use of the Shell Multi Fuel fuel card.
Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see another happy customer that is receiving top-quality customer service from Fuel Card Services. It’s testimonials like this that really help to set us apart from the competition.”
Building lasting and supportive relationships helps our account managers to deliver the best for their clients.
This is precisely what we’ve seen happen over the years and it’s always fantastic when customers get in touch to say how much they appreciate our team’s efforts.
Creating powerful client connections
Gavin Wilson, director at EYB Oil Solutions, recently did just that. He contacted us directly to recognise the efforts of his Fuel Card Services’ account manager, Stuart Adams .
He said: “I’ve been speaking to various fuel card providers, who were unable to provide the services I wanted, but after speaking with Stuart Adams I found exactly what I required.
“I’ve never had anyone meet my requirements before the way that Stuart and Fuel Card Services have, I would be happy to recommend FCS to any other business.”
Overall, Gavin hopes to make his own team’s lives easier through the accounting benefits of working with a fuel card provider – most notably in helping to separate VAT with HMRC-approved invoices.
EYB Oil Solutions is based in Hull and operates a mixed fleet of five cars, vans and heavy goods vehicles. The company has a monthly spend of approximately £700 on diesel fuel and makes use of the BP fuel card.
Ellie Baker, brand manager at Fuel Card Services, comments: “To have made such a positive impression in such a short space of time is testament to the excellent work of Stuart. It’s endorsements like these that make us all proud to be members of the FCS team.”