Our customers appreciate it when we go the extra mile, but the fact that our account managers are always on the ball with great attention to detail is what really helps us to stand out.
It’s something that our account manager Mike Anderson recently received some high praise for providing.
Always sweating the little things
Craig Bradburne, EMEA project implementation manager EES OEM at Anixter, stated that during the tender and application process, Mike’s service and attention to detail were key factors in convincing the company to switch to Fuel Card Services.
“He strikes the right balance with frequency of service calls, and always responded in a timely manner if I had to leave a message,” Craig said, adding that Mike took the time to “understand our needs” and delivered the right proposals to best serve the business.
“In summary, Mike was a key factor in us switching our business to FCS and I look forward to developing a similar relationship with Stephanie – our new account manager.”
The company is headquartered in Chesterfield and operates a fleet of 60 vehicles from multiple depots across the UK.
Anixter has a monthly spend of approximately £16,000 and use a mixture of Diesel Direct and BP fuel cards.
Ellie Baker, brand manager at Fuel Card Services, comments: “Always paying attention to the needs of our customers makes us a top choice for any business seeking support with their fuel usage.”
Delivering an outstanding customer experience is what we are all about at Fuel Card Services.
It therefore gives us great pleasure when a client gets in touch to say how happy they are with the level of support they’ve received.
Going above and beyond for customers
Denise Anderson, sales administrator at The Beer Trading Company, stated: “The rates have been competitive, the service has been excellent, I was a tad apprehensive about switching across but everything happened as [our account manager] Mike Anderson said it would.
“Mike was very personable and trustworthy; no hard sell, very transparent, honest and fair, which enabled us to build a good, strong relationship.”
Ms Anderson went on to add the relationship has blossomed in recent months and the firm has taken on several of Mike’s recommendations to further bolster the business in the months ahead.
“If there were any queries or concerns, they were resolved very swiftly and we always received a call back to confirm the outcome,” she concluded.
The Beer Trading Company is based in Middlewich, Cheshire and operates a fleet of 21 cars and vans. The company spends an average of between £2,000 and £4,000 per month on diesel fuel and makes use of the Shell Multi Fuel fuel card.
Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see another happy customer that is receiving top-quality customer service from Fuel Card Services. It’s testimonials like this that really help to set us apart from the competition.”
Building lasting and supportive relationships helps our account managers to deliver the best for their clients.
This is precisely what we’ve seen happen over the years and it’s always fantastic when customers get in touch to say how much they appreciate our team’s efforts.
Creating powerful client connections
Gavin Wilson, director at EYB Oil Solutions, recently did just that. He contacted us directly to recognise the efforts of his Fuel Card Services’ account manager, Stuart Adams .
He said: “I’ve been speaking to various fuel card providers, who were unable to provide the services I wanted, but after speaking with Stuart Adams I found exactly what I required.
“I’ve never had anyone meet my requirements before the way that Stuart and Fuel Card Services have, I would be happy to recommend FCS to any other business.”
Overall, Gavin hopes to make his own team’s lives easier through the accounting benefits of working with a fuel card provider – most notably in helping to separate VAT with HMRC-approved invoices.
EYB Oil Solutions is based in Hull and operates a mixed fleet of five cars, vans and heavy goods vehicles. The company has a monthly spend of approximately £700 on diesel fuel and makes use of the BP fuel card.
Ellie Baker, brand manager at Fuel Card Services, comments: “To have made such a positive impression in such a short space of time is testament to the excellent work of Stuart. It’s endorsements like these that make us all proud to be members of the FCS team.”
FORS Fuel Expert is proud to be working with the Fleet Operator Recognition Scheme (FORS) to sponsor the upcoming workshop “FORS Practitioner Recertification“.
Taking place in Croydon on 25 June 2019, the workshop will run throughout the day from 09:00 to 17:00. The workshop is open to FORS members only. Lunch will be provided to delegates attending both the morning and afternoon workshops.
What’s on offer?
The Practitioner Recertification workshop has been introduced for Practitioners whose certification is expiring.
This one day workshop offers current Practitioners an ideal opportunity to refresh their knowledge and understand the changes to the FORS Standard. It will provide delegates with a series of informative updates on previous Practitioner workshop subjects, as well as an insight into the specific evidence needed for the new Silver and Gold requirements.
Please note before booking your place that eligible Suppliers (ie those with expiring Practitioner qualification) attending FORS Practitioner Recertification workshop will be charged £150 + VAT.
The FORS Practitioner Recertification is only open to FORS members who achieved FORS Practitioner status between 2012 and the end of 2014 – therefore whose qualification has already expired, or is expiring sometime this year. You will not be able to attend this training session unless you meet this criteria.
Get in contact with our Major Accounts Manager and FORS practitioner Rachel Pearson. Find out how FORS-registered members can save up to 10p per litre on diesel with a discounted fuel card.
Helping to support our clients when they face problems with their account is a key part of our service.
As such, we’re always happy to hear from customers who have had a positive experience when we’ve helped to sort out their problems.
Providing help and support when needed
John Rawson of racing pigeon transportation specialist Yorkshire Middle Route Combine recently contacted us to highlight his own positive experience of working with Fuel Card Services.
Mr Rawson was having difficulties accessing his customer account when a colleague became ill. However, our accounts team quickly provided alternative access arrangements for him and transferred the details into his name to ensure the smooth use of his fuel cards moving forward.
He said: “All staff I dealt with, either by telephone or email, were very friendly and saved me a lot of time and money sorting this out.”
Yorkshire Middle Route Combine makes use of the Shell fuel card from Fuel Card Services and has a monthly spend of approximately £1,000 for its fleet of HGVs and Transit vans. The company draws diesel fuel only for its vehicles.
Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to support our customers when they face difficulties like ill health is important to us. We do all that we can to ensure our clients feel they are receiving the best service possible from Fuel Card Services.”