Providing the best level of customer service is a top aim of Fuel Card Services, so to hear from happy clients about the great things that our staff get up to is always good news.
One such client to be pleased as punch with the efforts of our team is Staffordshire-based Commercial Interior Building Contractors (CIBC).
Giving our all to support our customers
Lisa Hill, director at CIBC, recently contacted us to give us the lowdown on how happy her company has been with the support of their account manager Donna.
“She is a very friendly and happy person, you feel like you are talking to a friend rather than talking to a supplier,” Lisa commented.
She continued that “Donna is very professional and efficient” and added it is always “a pleasure to speak with her”. She even went as far as describing Donna as a “gem”.
Helping our customers to resolve their problems and make the most of our service is always high on our list of priorities, so to hear about the sterling support that Donna has been providing is music to our ears.
CIBC specialises in the refurbishment of commercial office space across the UK and has a monthly spend of approximately £600 on fuel. The firm makes use of the UK Fuels, Certas and Allstar fuel cards for its fleet of two vehicles.
Ellie Baker, brand manager at Fuel Card Services, comments: “Donna has done a fantastic job in helping to support CIBC, but this is far from an isolated case. We always do our best to go above and beyond when it comes to supporting our clients and meeting their fuel card needs.”
At Fuel Card Services, many of our customers have been with us a long time and it gives us great pleasure to have such longstanding clients. The outstanding level of service that helps to set us apart from our competitors continues to be a significant factor in helping us to build supportive relationships.
Customer support is crucial to our success
Julian Patterson, director at transport specialist Lynx, recently got in touch with us to highlight his continued pleasure at working with Fuel Card Services.
He said: “We have used Fuel Card Services since we started in 2014 and have always found the service good and the call centre staff, particularly Leanne, very helpful.”
Such positive feedback highlights the importance we place on delivering an outstanding customer experience, as well as the benefits for ourselves and our clients in providing the best level of service that we possibly can.
The company is based in Norfolk and provides bus services across the surrounding region. Lynx makes use of the EuroShell fuelcard and has a monthly spend of approximately £75,000 for its fleet of 36 buses.
Ellie Baker, brand manager at Fuel Card Services, comments: “Supportive relationships are the bedrock of what ensures we deliver long-term benefits to our clients, so we always appreciate when our customers – both new and old – contact us to let us know how happy they are with our services.”
When a customer has a problem, the most important thing any business can do is to take action quickly, and that’s precisely what we aim to achieve at Fuel Card Services.
Ensuring any issues faced by our clients are quickly reviewed and resolved means we can deliver the highest possible level of customer service.
Resolving issues fast and effectively
Mikala Scott, project manager and client liaison at Platinum Park Home Services, stated this is what she sees as one of the most important benefits of working with us.
She commented: “We have always been very happy with our level of service; I always receive prompt replies to any enquiries and the team is very helpful, especially Donna.”
Moreover, Ms Scott revealed the ease with which any problems are dealt with also helps to ensure a high level of satisfaction. This also relates to any potential changes a client might like to their overall service.
“Everything is very simple and easy to understand,” she concluded.
Operating across Surrey, Kent, Sussex, the West Midlands and Hampshire, Platinum Park Home Services specialises in home refurbishment and insulation. It is based in Chelmsford.
The firm operates a mixed fleet of nine vehicles and has a monthly spend of approximately £600 on average. The company makes use of the Diesel fuelcard and draws diesel fuel only for its fleet.
Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to ensure a swift resolution to any problems and getting back to clients quickly who have enquiries is something we always aim to achieve.”
It gives us great pleasure to receive positive feedback from our customers and, even more so, we love to hear how our staff are going above and beyond to support them.
As a result, we were over the moon when waste and recycling collections services specialist Simply Waste Solutions singled out one of our team for special praise.
Singling out our staff for praise
Karla Phelps, head of quality and compliance at Simply Waste Solutions, recently contacted us to highlight the exemplary efforts of Donna Marie, a member of our account management team.
She said: “We have always received an excellent service from Fuel Card Services, specifically from Donna Marie. Donna Marie is always willing to help and assist in any way, with no issues. Thank you!”
It’s not just Donna who’s committed to providing great support to our customers though; every one of us here at Fuel Card Services will do all we can to keep our customers happy and coming back to work with us year after year.
Simply Waste Solutions is based in High Wycombe, Buckinghamshire and operates a fleet of 66 cars and heavy goods vehicles. The firm has a monthly spend of approximately £7,500 and makes use of eight individual types of fuel card in total, all drawing diesel fuel.
Ellie Baker, brand manager at Fuel Card Services, comments: “We love to hear from happy customers and, even more so, we love it when the efforts of our team to provide an outstanding level of service are noticed. Well done, Donna.”
Building positive relationships with our customers that stand the test of time is a cornerstone of our business philosophy.
It’s therefore always a pleasure to receive positive feedback from our clients, as we aim to ensure every customer receives the best possible level of care, support and attention.
A great start on which to build
Chris Goodman, transport manager at Godwin Transport GB, recently contacted us to highlight the excellent start to our relationship with his firm after the company recently joined Fuel Card Services.
He said: “I am very happy with the help and information provided every step of the way by [our account manager] Leanne.”
Chris described how she “went above and beyond in helping us get set up”.
It’s not just the positive customer support that has impressed him to date, however, as Chris went on to add: “The type of cards and where to use them are important to us for our buses and the recommendations [made by Leanne] will help us to operate a controlled and profitable business.
“I look forward to a happy relationship, if the service received so far is anything to go by.”
Godwin Transport GB is a coach travel provider based in Peterborough. The company makes use of the Shell fuel card to draw diesel fuel for its fleet of 14 coaches and minibuses. The firm has a monthly spend of approximately £28,000.
Ellie Baker, brand manager at Fuel Card Services, comments: “Such a positive start to our relationship bodes well for the future, and it’s this extra level of care and attention that we provide to every client that helps us to stand apart from our competition.”