At Fuel Card Services (FCS), we aim to ensure our customers have the best experience possible. We love to hear from satisfied clients when they get in touch. For scaffolding and insulation specialists Alltask, that was precisely the case who contacted us and gave fantastic feedback.
Fast and efficient service from Fuel Card Services
Martin Lloyd, transport manager at Alltask Ltd, provided us with a thorough testimonial that illustrates his outstanding experience with his major accounts manager Rachel Pearson.
We are proud to be an Affinity Partner for the Fleet Operators Recognition Scheme (FORS). Rachel is our FORS account manager and works solely with customers from the partnership, as mentioned above.
“From the help and support with initial contact from our account manager, through to receiving the itemised and comprehensive invoice, the process is complete with fast and efficient service”, Martin remarked.
Martin continued, “FCS, a FORS partner, have offered consistent good fuel card prices, and more importantly an account manager who has been there many years.
“Multiple benefits with Fuel Card Services include:
Fantastic interaction with our account manager, thanks to Rachel, with scheduled catch-up meetings
Excellent fuel prices which are more than 4p per litre saving
Management time reduced in understanding and coding invoices as split via department using a different cost codes
Pump locator app for outlets to use is excellent
Thank you, FCS for an excellent service.”
Based in Kent, Alltask Ltd have a fleet of 100 vehicles which all use diesel fuel cards including Shell and UK Fuels. Alltask Ltd has specialised experience in their industry of over 25 years.
A massive well done to Rachel for your hard efforts with our FORS customers.
FORS Fuel Expert card brought to you by Fuel Card Services.
Keeping the customer happy is our top priority here at Fuel Card Services. So, we are always delighted to receive positive feedback from satisfied clients. One such client to be pleased with the efforts of our team is VJ Technology, who use our FORS Fuel Expert fuel card.
Fuel Card Services worked hard to secure very competitive rates
Aaron Buss, Fleet and Transport Manager at VJ Technology, gave us a testimonial highlighting his experience with his accounts manager Rachel Pearson.
Aaron remarked, “Rachel at Fuel Card Services pushed to secure our business by offering solutions and help every step of the way. Rachel and the team at Fuel Card Services worked hard to secure very competitive rates.”
VJ Technology separated from its parent company in 2018. Rachel’s hard work ensured the team at VJ Technology would receive the same rates as the previous parent company.
Based in Kent, VJ Technology work in construction supply. They have a fleet of 43 vehicles, including cars, grey fleets, vans, and HGVs.
Well done Rachel for your continuous hard work with customers from FORS.
FORS Fuel Expert card brought to you by Fuel Card Services.
We believe providing customers with the highest satisfaction is vital. We strive to uphold our level of customer service.
At Fuel Card Services, we truly appreciate receiving feedback from our clients. It gives us great joy to hear from fulfilled customers that praise our service.
Swift and professional
Jonathan Knight, accounts manager at Medic 1 Direct Ltd, provided us with a testimonial regarding the fantastic service he has received from his account manager Leanne.
“Leanne went above and beyond to ensure that not only did we have everything we needed for our staff based hundreds of miles away from our office, but that we have benefitted from the additional help available during the pandemic for our vehicles,” Jonathan remarked.
“We have also saved a great deal of money using Fuel Card Services as our provider. Both on the fuel costs themselves and associated charges for administration. All of which are lower than competitor services we have used in the past. It gives us access to a larger pool of participating fuel stations and garages.”
“Fuel Card Services and Leanne have been of great value to our company.”
Medic 1 Direct Ltd has a fleet of eighteen vehicles that includes ambulances, vans, and cars, and draw both fuel and diesel on their Allstar One and BP fuel cards.
We are delighted to hear of Leanne’s excellent work – well done Leanne!
Ensuring our staff are knowledgeable, professional and always helpful is the cornerstone of our customer service commitment at Fuel Card Services.
Being able to offer a comprehensive service that fully meets the needs of our clients is something we see as central to our business.
Always willing to go above and beyond
Nolan Cook, fleet manager at RFT Services, recently contacted us to highlight his personal gratitude for the excellent service his account manager Donna has been able to provide.
“Fuel Card Services provided us with an extremely helpful, knowledgeable and professional account manager,” Nolan said.
“Donna was instrumental in our current choice of card and, although we haven’t managed to achieve huge cost savings, we have got the service we require in the areas we require it. This service is absolutely vital in our business and our driving factor for the supply of fuel cards we need. ”
RFT Services was established in 2013 and is based in Norfolk, offering social housing services across the East of England. The firm operates a mixed fleet of mainly vans – more than 200 in total – and has a monthly spend of approximately £60,000.
The company makes use of the Allstar fuel card and draws both petrol and diesel fuels.
Ellie Baker, brand manager at Fuel Card Services, comments: “Donna has done a fantastic job in going above and beyond to meet the needs of RFT and it’s something all our account managers aim to deliver with every client.”
Successful business relationships are built on customer confidence, with clients sticking with companies that can deliver sustained reliability day after day and year after year.
Heather Petters of highway fencing specialist Arbus recently contacted us to highlight the strength of our ongoing relationship, revealing they’ve never had an issue that Fuel Card Services hasn’t been able to resolve.
Successful relationships are built on trust
Ms Petters stated she’s “never had any complaints” when it comes to the service she’s received from us. She argued the present strength of our relationship is testament to the years of hard work that have gone into building such a successful working relationship between our two firms.
“We have been with Fuel Card Services for around seven years now and never had a problem with them and always found them very helpful,” she said.
“There is no charge on fuel cards, which makes a big difference, also they have an online portal where you can manage everything yourself, from ordering or cancelling cards to setting mileages.”
Overall, Ms Petters was extremely pleased with the service we continue to provide.
Arbus has offices in West Sussex and Suffolk and operates a mixed fleet of approximately 30 vehicles, using BP, Shell and Texaco fuel cards. The firm draws both petrol and diesel fuels, with a monthly spend of around £3,000.
Ellie Baker, brand manager at Fuel Card Services, comments: “We’re always looking out for our client’s best interests when recommending products and services that could help to save them time and money. At Fuel Card Services, we’re in it for the long haul, so we really appreciate when longstanding customers are so happy with our work.”