Primo Drinks: Fast resolutions help keep our customers satisfied

Primo Drinks: Fast resolutions help keep our customers satisfied

Ensuring customers’ problems are dealt with quickly and professionally is the hallmark of any business that takes the satisfaction of its clients seriously.

So, when we hear that one of our customers is extremely pleased by our own commitment to ensuring the problems they face are rectified as swiftly as possible, it fills us with great pride in our team.

 

Swift and efficient is a way to build confidence

Kelly Buxton, purchase manager at Primo Drinks, recently contacted Fuel Card Services to highlight the exemplary performance of their account manager in helping to resolve the problems they face as a business.

“Nathan has always been very fast to respond to emails to help rectify [any problems] and is always very approachable when needing to call him,” she said.

“I find Nathan to be very helpful when any issue comes up and [he] is efficient in [his] communication.”

Primo Drinks is a specialist wholesaler in the beverage sector and operates a fleet of 50 heavy goods vehicles and cars. The company sees its monthly spend vary throughout the year, but draws all of its diesel fuel via our fuel card products.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to build the confidence of our customers that we take any issues they face seriously and that we’ll do everything in our power to fix problems quickly is what we’re all about.”

Coxon's Haulage: Professionalism and competitive prices help FCS stand out from the crowd

Coxon’s Haulage: Professionalism and competitive prices help FCS stand out from the crowd

At Fuel Card Services (FCS), we pride ourselves on always delivering a professional and price-beating service to our customers.

It therefore gives us great pleasure to hear from satisfied clients who contact us in this regard.

 

Strength of service helps to set us apart

Angela Coxon, an administrator at Coxon’s Haulage, recently messaged us to let us know that the service we’re providing is, in her eyes, a cut above the rest.

“We have always received a competitive price with FCS, therefore, enabling us to make savings on the fuel we purchase for our vehicles,” Ms Coxon noted. “We receive prices at the end of the week for the following week, which is very helpful.”

She went on to add that the level of service from our account management team also helps to ensure the business runs smoothly, commenting: “Our account manager is both professional and helpful at all times and she does not bombard us with unnecessary phone calls.”

The company specialises in transporting goods across the length and breadth of the UK and operates a fleet of nine heavy goods vehicles. The firm makes use of several of our products to draw diesel fuel for its vehicles each month.

Ellie Baker, brand manager at Fuel Card Services, comments: “Delivering a non-intrusive, professional service helps to ensure our clients have the best experience possible. We also pride ourselves on offering some of the lowest prices, bringing welcome savings to our customers.”

James Pugh & Son: 'Always a pleasure' to deliver great service to our customers

James Pugh & Son: ‘Always a pleasure’ to deliver great service to our customers

At Fuel Card Services, we aim to ensure our customers have the best experience possible, so we love to hear from satisfied clients when they get in touch. And that was precisely the case for road haulage and warehousing specialist James Pugh & Son, who contacted us earlier this month.

 

Bending over backwards to help

James Pugh & Son is based in Macclesfield, Cheshire and operates a fleet of 14 articulated and rigid lorries, drawing DERV using both the Key Fuels and UK fuel cards. The firm has a monthly spend of approximately £30,000.

Managing director Dave Mather contacted us directly to highlight the excellent relationship his company has forged with their account manager at Fuel Card Services, Lindsay.

He stated that Lindsay provides a “great service” and is always “a pleasure to deal with”. He added that his team really appreciates the fact that Lindsay “bends over backwards” to resolve any problems as quickly as possible.

Indeed, it gives us great pleasure to receive such glowing feedback for one of our own, while at the same time affording us the perfect opportunity to highlight the efforts of all our account managers in doing the absolute best to support our customers.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping our customers to resolve their issues with the minimum of fuss and disruption is always a top priority for the team. Everyone here is committed to ensuring our clients always enjoy the best experience possible.”

Dewar Fork Trucks - enjoying the benefits of cheaper fuels

Dewar’s Fork Trucks: We’re enjoying the benefits of cheaper fuel

We pride ourselves on our customer support here at Fuel Card Services, as well as our ability to help clients get the most out of their money where fleet management is concerned.

So it was great to hear that one of our customers – St Albans-based forklift truck supplier Dewar’s Fork Trucks – has enjoyed top-notch service and made valuable savings since switching to us.

 

Good service and value for money

Elizabeth Clarke of Dewar’s Fork Trucks got in touch with us to share the company’s experiences since switching to Fuel Card Services.

Having spent several years paying a premium rate for fuel from another provider, the company decided to switch to us after Elizabeth got all the information she needed from one of our account managers, Mike Anderson.

Elizabeth said Mike was “very patient” and answered every question she had, and since making the move Dewar’s Fork Trucks have been “pleasantly surprised” by the amount of money they’re saving.

“Mike has always answered the few queries I’ve had since changing over to Fuel Card Limited promptly and adequately.  I’m very impressed by his customer service,” Elizabeth added.

The company uses a combination of lorries, cars and vans, drawing both petrol and diesel fuel and spending about £1,000 each month.

It’s great to receive this positive feedback from a switching customer, and we’ll be working hard to ensure Dewar’s Fork Trucks stay happy and keep saving money in the future.

Ellie Baker, brand manager at Fuel Card Services, comments: “A big well done to Mike for the hard work he’s put in to bring this client onboard and keep them happy. We’re always delighted to hear from a satisfied customer!”

Good prices and choice of locations - John Grose

John Grose: Good prices and choice of locations boosts our business

Keeping the customer happy is our top priority here at Fuel Card Services, so we’re always delighted to receive positive feedback from satisfied clients.

Suffolk-based new and used car sales specialist John Grose recently got in touch to share what they value the most about working with us.

 

Good rates and locations

John Grose has enjoyed various aspects of working with Fuel Card Services, including our competitive rates and speedy ordering of new fuels.

Accounts assistant Leit Henry said it’s also really useful that we’re able to send reports that help with the management of the company’s fuel cards.

Furthermore, the wide range of locations where the cards can be used was a “key factor” in why the firm chose to work with us, proving particularly beneficial for their drivers.

John Grose has a mixed fleet of cars and vans, drawing both petrol and diesel and spending between £35,000 and £40,000 a month.

As well as making the most of Fuel Card Services’ competitive rates and wide range of locations, the car sales specialist has also enjoyed the benefits of MyFleetHub, our one-stop shop for complete vehicle management.

“The new website Fleethub for the management of cards is very useful to find up to date information whenever needed,” Leit said. “Having the data you need available straight away is very useful for our business.

“The personal skills of the staff adds value to the experience of using fuel cards.”

All in all, a happy customer, which makes us happy too.

Ellie Baker, brand manager at Fuel Card Services, comments: “We were absolutely thrilled to get this positive feedback from John Grose, and particularly happy to hear they have been making the most of MyFleetHub. Here’s to many more years of a successful working relationship!”