Arbus: Reliability and trust build strong business relationships
Written by: Simon Pavey, Last updated:11th August 2020
Successful business relationships are built on customer confidence, with clients sticking with companies that can deliver sustained reliability day after day and year after year.
Heather Petters of highway fencing specialist Arbus recently contacted us to highlight the strength of our ongoing relationship, revealing they’ve never had an issue that Fuel Card Services hasn’t been able to resolve.
Successful relationships are built on trust
Ms Petters stated she’s “never had any complaints” when it comes to the service she’s received from us. She argued the present strength of our relationship is testament to the years of hard work that have gone into building such a successful working relationship between our two firms.
“We have been with Fuel Card Services for around seven years now and never had a problem with them and always found them very helpful,” she said.
“There is no charge on fuel cards, which makes a big difference, also they have an online portal where you can manage everything yourself, from ordering or cancelling cards to setting mileages.”
Overall, Ms Petters was extremely pleased with the service we continue to provide.
Arbus has offices in West Sussex and Suffolk and operates a mixed fleet of approximately 30 vehicles, using BP, Shell and Texaco fuel cards. The firm draws both petrol and diesel fuels, with a monthly spend of around £3,000.
Ellie Baker, brand manager at Fuel Card Services, comments: “We’re always looking out for our client’s best interests when recommending products and services that could help to save them time and money. At Fuel Card Services, we’re in it for the long haul, so we really appreciate when longstanding customers are so happy with our work.”
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