RFT Services: FCS account managers are ‘helpful, knowledgeable and professional’
Written by: Simon Pavey, Last updated:10th September 2024
Ensuring our staff are knowledgeable, professional and always helpful is the cornerstone of our customer service commitment at Fuel Card Services.
Being able to offer a comprehensive service that fully meets the needs of our clients is something we see as central to our business.
Always willing to go above and beyond
Nolan Cook, fleet manager at RFT Services, recently contacted us to highlight his personal gratitude for the excellent service his account manager Donna has been able to provide.
“Fuel Card Services provided us with an extremely helpful, knowledgeable and professional account manager,” Nolan said.
“Donna was instrumental in our current choice of card and, although we haven’t managed to achieve huge cost savings, we have got the service we require in the areas we require it. This service is absolutely vital in our business and our driving factor for the supply of fuel cards we need. ”
RFT Services was established in 2013 and is based in Norfolk, offering social housing services across the East of England. The firm operates a mixed fleet of mainly vans – more than 200 in total – and has a monthly spend of approximately £60,000.
The company makes use of the Allstar fuel card and draws both petrol and diesel fuels.
Ellie Baker, brand manager at Fuel Card Services, comments: “Donna has done a fantastic job in going above and beyond to meet the needs of RFT and it’s something all our account managers aim to deliver with every client.”
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