Fuel Card Services, the UK’s leading provider of cost-effective solutions for making fleet management easier, is proud to announce yet another successful external audit.

The company has once again maintained three key certifications: ISO9001:2015 Quality, ISO14001:2015 Environmental, and ISO50001:2011 Energy.

The auditors were “extremely impressed” with the company, the Information Management System (IMS), and the active contribution made by all staff.

A winning team

Fuel Card Services’ Managing Director, Denise Frost, congratulated the IMS team saying, “We would like to say thank you to all of those who were ready and willing to participate in the audit, including Management Systems Co-ordinator Jennifer Mason.”

Denise added that “A special mention needs to go to Ammar Tahir who joined the company in April and has worked incredibly hard to learn the Management System and all of its associated tasks, whilst ensuring all of the documentation was up to date for the audit.”

Committed to quality

Although Fuel Card Services secures its ISOs every year, Denise was quick to confirm the company’s success is down to staying committed to quality – not just in IMS but across all departments.

“The reason we achieved certification was due to the hard work and assistance of personnel all year round,” Denise said. “By holding these certifications, it tells our customers we are committed to their satisfaction as much as to our environmental responsibilities.”

Going the extra mile

Fuel Card Services also helps fleet managers stay up-to-date with essential news through their Fleet Matters publication, enables fleets to become more sustainable with The Green Journey website and news updates, and is a proud supporter of the Cool Earth initiative.

Denise Frost, M.D. Fuel Card Services

Fuel Card Services believes in looking after its employees, which includes a good work life balance, find out more about a career with us at www.career4you.co.uk

New FORS Standard unveiled

FORS has revealed the new FORS Standard at its annual Members’ Conference.   

The new FORS Standard is the fifth iteration of the document, and sets out the requirements operators must meet if they wish to become FORS accredited. 

The revised edition addresses the need for air quality improvements and sets out requirements to help operators mitigate against threats of terrorism. Provision is also made for a broader range of operations and vehicles, including powered two-wheelers, and new requirements for bus and coach operators.


The FORS Standard is updated every two years to reflect the continuous evolution of best practice and FORS’s singular aim to drive-up safety, environmental, and efficiency standards for all road transport operations. Version 5 of the FORS Standard was revealed to 500 FORS members at its annual conference in Birmingham today (Tuesday 16 October).

This edition of the FORS Standard, published as FORS reaches its 10th year of operation, highlights the increasing diversity of commercial fleets and aims to make it more accessible for a broader range of vehicles to achieve accreditation. It contains a more robust commitment to raising environmental standards in operations, recognising the need for better air quality in UK cities via revised requirements and a revised training programme.

FORS director, John Hix said, “FORS has always been committed to promoting continuous best practice, both in the progressive nature of our accreditation, and in the way we work to ensure our requirements remain relevant.

“The FORS Standard is not a static document, because best-practice is not static. The FORS Standard must respond to emerging best practice and new legislations which affect members, and the feedback of members themselves.”

Key changes – FORS Bronze Audit

The revised FORS Standard has been designed to make FORS accessible to more vehicles, especially the growing fleets of motorcycles and other powered two-wheelers, which contribute to many last-mile deliveries on UK roads.  Now,  specific load safety requirements set out by vehicle type are included not only for heavy goods vehicles, vans and passenger carrying vehicles (PCVs), but also powered two-wheelers.

PCVs are also given greater credence, with a new requirement at FORS Bronze to ensure accessibility, comfort and safety for all passengers.  The requirement must be demonstrated via a passenger safety policy, on vehicle signage and adequate access for all passengers.

A new counter terrorism requirement has been introduced, meaning operators must have a policy and supporting procedures in place at FORS Bronze, which names a Counter Terrorism Champion. Under new Bronze training requirements members must also have completed the current FORS Professional Security and Counter Terrorism eLearning module within the 24 months prior to audit.  Since its launch in January 2018, the module has been completed by over 15,700 individuals.


John Hix noted, “With the terrorist threat ongoing, it is now more important than ever that we all play our part in tackling the dangers to personal and vehicle safety.  FORS is proud to be supporting our operators and drivers in managing and reducing risk in their day-to-day operations.”


Key changes – FORS Silver and Gold Accreditations

An added emphasis on improving environmental operating standards becomes evident with a  new requirement at FORS Silver for HGV and van drivers to complete the FORS Professional ‘LoCITY – Time to clean up’ eLearning module within the 24 months prior to accreditation.

In line with the progressive nature of the scheme, FORS has also introduced a requirement at Gold for drivers to have completed either the FORS Professional LoCITY Driving training course, or a FORS Approved environmental awareness course within the past five years.  This is in addition to the current requirement to have attended a Safe Urban Driving (SUD), a Van Smart (VS) or a FORS Approved work-related road safety training course, within the five years prior to accreditation.

FORS Silver also includes a commitment to tackle noise pollution – a criteria formally only mandated at FORS Gold.  Operators seeking FORS Silver accreditation must complete noise assessments at operating centres and noise sensitive locations in a bid to minimise noise pollution and its impact on local communities.

The new FORS Standard aims to minimise the probability and severity of collisions involving vulnerable road users.  FORS Silver accreditation is also fully aligned to meet both the TfL requirements on managing work-related road risk (WRRR) and the new CLOCS Standard v3, due to come into force  in January 2019.  


The evolution of the FORS Standard


The FORS Standard review process has been managed by the Chartered Institute of Logistics and Transport (CILT), part of the FORS Community Partnership (FCP), under the direction of a Technical Advisory Group of the FORS Governance and Standards Advisory Group (GSAG) – a group made up of FORS members, specifiers and stakeholders who provide advice and guidance on the development of FORS.

John Hix concluded, “FORS has grown from a relatively-small London-centric operation, to encompass well over 5,000 members of diverse fleets nationwide.  With this truly national remit, it is vital that FORS is flexible enough to meet the evolving challenges our members face and to help operators striving for continuous operational excellence and best practice.  We are confident the new Standard moves our members forward on this course.”

“Version 5 FORS requirements and demonstrations will guide FORS members on how to run a safe, efficient and environmentally-sound operation,” said John Hix, adding, “their operation is in safe hands with the FORS Standard.”

The FORS Standard version 5 is now available to download on the FORS website here: https://www.fors-online.org.uk/cms/new-standard/ and becomes effective from Monday 14 January 2019 for both new and existing operators.

If you are a FORS company, or if you are working towards accreditation, your business is entitled to some exclusive fuel cost saving offers from Fuel Card Services. Click here for more information.

FORS hosts Going for Bronze workshop for operators in Northern Ireland

FORS is hosting a free workshop specifically for road transport operators in Northern Ireland to highlight how FORS voluntary accreditation can help businesses raise standards.

The free FORS ‘Going for Bronze’ workshop is due to take place at Transport Training Services in Crumlin on 22nd November, and is open to all operators who wish to find out more about FORS.

The event will give attendees the chance to engage with the FORS Northern Ireland team to become more familiar with how FORS works to promote high standards across the road transport industry with respect to safety, efficiency and environmental protection.

With the launch of the new FORS Standard version 5 at its annual Members’ Conference in October, the Northern Ireland event also seeks to explore the new FORS Standard, highlighting how operators can start their FORS journey with FORS Bronze accreditation, the first stage in the progressive scheme.

Peter Morrow, FORS Manager – Northern Ireland, said, “For operators who are not yet FORS members, the workshop is a chance to meet us under no obligation, ask questions, chat with other operators and find out the specifics of how to become FORS Bronze accredited.”

Regional Members Briefing

A separate FORS Members Briefing will also be held on 22nd November, for operators who are already FORS members.  The briefing will discuss the roll out of the new FORS Standard version 5, due to come into effect on 14th January 2019, with updates on FORS activity in the region, an open discussion around ongoing industry issues and trends

Peter Morrow said, “The Regional Briefing will give FORS members in Northern Ireland  the chance to discuss the key changes within the new FORS Standard in detail,  with the FORS team serving their area.”


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If you are a FORS company, or if you are working towards accreditation, your business is entitled to some exclusive fuel cost saving offers from Fuel Card Services. Click here for more information.


Tio Ellinas and DVF Racing claim Carrera Cup title – Brands Hatch Gallery

Tio Ellinas pulled off an incredible fightback to become the 2018 Porsche Carrera Cup GB champion on a remarkable final day of the season at Brands Hatch. Coming into the day the Cypriot was eight points behind rival Dino Zamparelli, but two podium finishes were enough to give him the title after both 17-lap races.

Read to full race report here.



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Get the latest from the DVF Racing team here.


Thank you Donna from Robinson Chauffeur Service

It is always a pleasure to receive a note of thanks from our valued customers, congratulations to Donna Grimshaw in our Burnley office, who always gives just that little bit more:



Dear Sirs.

I would like to take the time to compliment you on employing Donna Grimshaw.  She has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each card holders.  She has overcome problems with billing for me and stream lined my processes.

Donna is always positive and supportive and reacts quickly to all requests.

I have mentioned in previous emails that it is Donna that sold your account system to me and it is Donna that that keeps us with you.

Kindest regards

Vince Robinson

Managing Director


RCS of London Ltd (Robinson Chauffeur Service)