Swift resolutions keep our customers content

Written by: Fuel Card Services, Last updated:11th August 2020

AEL Fuelcard Services testimonial

Providing a swift resolution when our customers face a problem is always a top priority for Fuel Card Services.

This was precisely the case for Ashgill Electronics, who contacted us recently to highlight the fast response and fixing of issues that we’re so proud of.

A fast fix makes all the difference

Poppy Corbett, finance director at Ashgill Electronics, explained how the company was having difficulty using our services at a local filling station. However, after a quick call to their account manager, Leanne Lord, the problem was rectified.

Poppy said: “I spoke to Leanne who sorted the problem quickly and highlighted other areas to help us. Leanne was incredibly friendly, polite and professional.”

She went on to add that Leanne also suggested a number of ways to help the company reduce its costs in the future and was later in contact with further information to help the business.

Ashgill operates a fleet of five vehicles, including vans and cars, and makes use of our Shell fuel card. The company has a monthly spend of approximately £800 and uses diesel fuel only.

Ellie Baker, brand manager at Fuel Card Services, comments: “This is the kind of thing we love to hear from our clients. Leanne’s work is a great example of how Fuel Card Services takes its customer relationships extremely seriously.”