Fleet of Vans

Attention to detail keeps our customers happy

Our customers appreciate it when we go the extra mile, but the fact that our account managers are always on the ball with great attention to detail is what really helps us to stand out.

It’s something that our account manager Mike Anderson recently received some high praise for providing.

Always sweating the little things

Craig Bradburne, EMEA project implementation manager EES OEM at Anixter, stated that during the tender and application process, Mike’s service and attention to detail were key factors in convincing the company to switch to Fuel Card Services.

“He strikes the right balance with frequency of service calls, and always responded in a timely manner if I had to leave a message,” Craig said, adding that Mike took the time to “understand our needs” and delivered the right proposals to best serve the business.

“In summary, Mike was a key factor in us switching our business to FCS and I look forward to developing a similar relationship with Stephanie – our new account manager.”

The company is headquartered in Chesterfield and operates a fleet of 60 vehicles from multiple depots across the UK.

Anixter has a monthly spend of approximately £16,000 and use a mixture of Diesel Direct and BP fuel cards.

Ellie Baker, brand manager at Fuel Card Services, comments: “Always paying attention to the needs of our customers makes us a top choice for any business seeking support with their fuel usage.”

Beer Trading Company Van

Quality of service is a top priority for Fuel Card Services

Delivering an outstanding customer experience is what we are all about at Fuel Card Services.

It therefore gives us great pleasure when a client gets in touch to say how happy they are with the level of support they’ve received.

Going above and beyond for customers

Denise Anderson, sales administrator at The Beer Trading Company, stated: “The rates have been competitive, the service has been excellent, I was a tad apprehensive about switching across but everything happened as [our account manager] Mike Anderson said it would.

“Mike was very personable and trustworthy; no hard sell, very transparent, honest and fair, which enabled us to build a good, strong relationship.”

Ms Anderson went on to add the relationship has blossomed in recent months and the firm has taken on several of Mike’s recommendations to further bolster the business in the months ahead.

“If there were any queries or concerns, they were resolved very swiftly and we always received a call back to confirm the outcome,” she concluded.

The Beer Trading Company is based in Middlewich, Cheshire and operates a fleet of 21 cars and vans. The company spends an average of between £2,000 and £4,000 per month on diesel fuel and makes use of the Shell Multi Fuel fuel card.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to see another happy customer that is receiving top-quality customer service from Fuel Card Services. It’s testimonials like this that really help to set us apart from the competition.”

Skoda's expert conversion supports UK police forces

Skoda’s expert conversion supports UK police forces

Police forces across the UK will soon benefit from a versatile new option for their fleets, following the release of a new Skoda conversion.

Based on the Kodiaq vRS, a new police-specific model conversion has been developed by the manufacturer.

 

Imposing yet functional design

This latest Skoda offering has been designed to deliver outstanding performance and versatility to meet the needs of officers in a host of circumstances.

It features increased interior space and payload capabilities, as well as powerful LED signal lights built into the front screen, grille, tailgate and number plate – all complemented by a 100-amp three tone siren.

Designed to be conspicuous to the public, the design is bold and striking, with the model coming with dual exhaust pipes, vRS sports bumpers and trademark red brake calipers.

Inside, the driver benefits from a 10.25-inch digital Virtual Cockpit display and SmartLink+ for seamless smartphone integration. Meanwhile, Alcantara-trimmed sports seats with memory function and an emergency services communications system built into the dashboard are also included.

Skoda head of fleet Henry Williams commented: “The high-performance credentials of the Kodiaq vRS make it a powerful addition to the pursuit vehicle line-up. It offers power, precision drive and good visibility to other drivers on the road.”

Jenny Smith, general manager for Tele-Gence, commented: “This new Skoda conversion will be hot property for police forces up and down the country. It promises to make a big impact with officers and members of the public alike.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at www.tele-gence.com

Pothole road

Research reveals worst road for potholes

Anyone who regularly takes to Britain’s roads as part of their job or business will know what a poor state some of them are in.

Now, a new study has revealed which highway in Britain can take the dubious honour of being the very worst for pothole damage.

A rocky road ahead

Car Parts 4 Less analysed data from councils across the country to compile a list of the roads that have been complained about by drivers the most over the past 12 months.

Although the north-west has typically performed badly in terms of its road surfaces, it didn’t prove to be the worst offender in 2019. This year, Bath Road in Hounslow, London was given that title, with an enormous 828 complaints lodged against it last year.

Second place went to Seven Hills Road in Surrey with 628 complaints, followed by Oxford Street in London (530), Burnley Road in West Yorkshire (465) and the A390 in Truro/Chiverton (391).

It isn’t likely to come as much of a surprise to fleet owners that so many of the country’s roads are in a poor state of repair, with the annual repair bill for all motorists coming in at £1.7 billion every year. The average repair bill is £157.75 – which could really mount up when extrapolated across a set of company cars.

Meanwhile, almost 40,000 miles of British roads are in a ‘poor condition’ and may start to wear within five years, according to the Asphalt Industry Alliance.

The government plans to spend a total of £28.8 billion on improving Britain’s roads over the coming years, while it also announced last year that councils in England will receive an extra£420 million to deal with potholes specifically.

“It’s always valuable to us to look at the country’s worst roads so we’re able to pass this insight onto our customers. Although this tool won’t fix the offending roads for drivers, it should help build drivers’ awareness of the worst roads and which ones to avoid to protect their car from damage,” a Car Parts 4 Less spokesperson said.

Last year, the pothole problem was becoming so bad after a period of cold weather that the AA urged fleet managers to give their drivers special tips on how to avoid them. It pointed out that fleet drivers are at greater risk from vehicle damage because they clock up more miles than average and are often on unfamiliar routes.

Ellie Baker, brand manager at Fuel Card Services, comments: “London has some of the busiest roads in the UK, so it is perhaps inevitable that those surfaces are now starting to suffer. However, we believe the government has a responsibility to act everywhere to prevent drivers and businesses experiencing damage to their vehicles.”

Calculator, pen and paperwork

More Fleet Managers Opting To Fix Insurance Premiums

Many fleet managers are now looking to fix the cost of their company car insurance premiums like they might their mortgage to avoid rising prices.

This is the discovery of leasing company Arval, which said it is increasingly seeing this as a trend among business owners of all sizes.

What is an insurance premium?

An insurance premium is the payment made by an individual or business to maintain an insurance policy, covering various personal or commercial risks. These premiums can be for policies related to health, auto, property, and more. If the policyholder does not make timely payments, the insurer may choose to cancel the policy, ending coverage.

How an insurance premium works

When you enroll in an insurance policy, your insurer will charge you a premium, which is the amount required to maintain your coverage. Policyholders typically have several payment options, including monthly or annual installments. Some insurers may also require a full upfront payment for the entire year before coverage begins.

The cost of the premium is influenced by various factors, including:

  • The type of coverage selected
  • The policyholder’s age
  • The geographical location of the policyholder
  • Any prior claims made
  • Considerations of moral hazard and adverse selection

These elements together help insurers assess risk and determine premium rates.

The process of fixing insurance premiums

Insurance companies rely on actuaries to assess risk levels and determine premium rates for individual policies and groups of policies. Although advanced algorithms and artificial intelligence are transforming pricing and sales, human actuaries remain essential to the process. These professionals employ mathematics, statistics, and financial theory to evaluate the economic implications of potential risks associated with a policy or portfolio. They utilise computer models to review historical data and predict future trends, enabling them to set premiums that ensure profitability while remaining competitive.

After establishing premium rates, insurers use the revenue generated from their customers to manage liabilities linked to the policies they underwrite. Many also invest these premiums to achieve greater returns, which can help offset the costs of providing coverage and maintain competitive pricing.

While premiums for life insurance are typically fixed for the insured’s lifetime, vehicle insurance frequently adjust premiums. Increases may occur when a policy period ends, particularly if there have been claims made or if the overall cost of providing coverage rises.

Insurance companies can invest in a variety of assets with different levels of liquidity and return. However, they are mandated to maintain a certain degree of liquidity at all times, as determined by state insurance regulators, to ensure they can meet claim obligations.

Finding the best price for a fixed premium

Many consumers find that shopping around is the most effective way to secure the lowest insurance premiums. This can be done independently with individual insurance companies or through comparison sites that present quotes from multiple insurers, making it relatively straightforward to obtain quotes online.

For instance, the ACA allowed uninsured individuals to explore health insurance options on its marketplace. When accessing the site, users must provide basic personal information, including their name, birthdate, address, and income, as well as that of other household members. Users can select from various policies available in their state, each with differing premiums, deductibles, and copayments. Providers determine premiums based on the enrollee’s location, personal history, and other relevant factors.

Alternatively, individuals can consult an insurance agent or broker who works with multiple companies to find the best quote. Brokers often facilitate connections to various types of insurance, including life, auto, home, health, and liability. However, it’s crucial to be aware that some brokers may primarily be driven by the commissions they earn from sales.

What do insurers do with the premiums?

Insurers utilise the premiums collected from customers and policyholders to manage the liabilities associated with the policies they underwrite. Most companies also invest these premiums to achieve higher returns, enabling them to offset certain costs of providing insurance coverage and remain competitive in the market.

How often do you pay for insurance premiums?

Most insurance companies offer flexibility in premium payment options, allowing you to choose between monthly, quarterly, or annual payments. This flexibility helps policyholders manage their budgets according to their financial situations. Some insurers may provide discounts for choosing annual payments or for having telematics installed, while others might charge additional fees.

What Are the Key Factors Affecting Insurance Premiums?

More technology equals more expensive repairs.

The company explained that with the advent of newer vehicle technologies such as driver assistance and sophisticated headlights, premiums are rising because repairs are proving more expensive in the event of accidents.

Indeed, it cites a report from the Association of British Insurers showing that claims for repair costs in the first quarter of 2019 were £1.2 billion, the highest on record.

Arval UK head of insurance Ian Pearson pointed out that even vehicles typically classed as basic and mainstream are increasingly having advanced equipment fitted as standard, which is pushing up insurance prices.

“There are fleets that work very hard at controlling their risk and have improved safety and reduced their premiums as a result, but even they can have little influence over repair costs,” he said.

Benefits of opting to fix insurance premiums

Mr Pearson added that he believes opting for fixed price insurance products is going to become more popular among fleet owners as they seek to cut costs without compromising on cover.

“It does mean a shift from the normal fleet insurance mindset, but there are a whole range of advantages to securing cover in this way,” he concluded.

Ellie Baker, brand manager at Fuel Card Services, comments: “Although much of the new technology being added to modern vehicles is aimed at improving safety, it’s unfortunate that this is resulting in another expense for the business owners that manage fleets.

“However, it’s good to see there are alternatives to unexpected costs and that fleet managers are already capitalising on them. We’ll be interested to see if fixing insurance prices does, indeed, become a trend.”

Take control of your fleet expenses

Explore our fuel card services designed to streamline your fuel management and enhance savings. With real-time tracking, competitive fuel prices, and comprehensive reporting, our fuel cards empower you to make informed decisions and optimise your fleet’s efficiency.

Contact our helpful team for further information.