Primo Drinks: Fast resolutions help keep our customers satisfied

Primo Drinks: Fast resolutions help keep our customers satisfied

Ensuring customers’ problems are dealt with quickly and professionally is the hallmark of any business that takes the satisfaction of its clients seriously.

So, when we hear that one of our customers is extremely pleased by our own commitment to ensuring the problems they face are rectified as swiftly as possible, it fills us with great pride in our team.

Swift and efficient is a way to build confidence

Kelly Buxton, purchase manager at Primo Drinks, recently contacted Fuel Card Services to highlight the exemplary performance of their account manager in helping to resolve the problems they face as a business.

“Nathan has always been very fast to respond to emails to help rectify [any problems] and is always very approachable when needing to call him,” she said.

“I find Nathan to be very helpful when any issue comes up and [he] is efficient in [his] communication.”

Primo Drinks is a specialist wholesaler in the beverage sector and operates a fleet of 50 heavy goods vehicles and cars. The company sees its monthly spend vary throughout the year, but draws all of its diesel fuel via our fuel card products.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to build the confidence of our customers that we take any issues they face seriously and that we’ll do everything in our power to fix problems quickly is what we’re all about.”

Coxon's Haulage: Professionalism and competitive prices help FCS stand out from the crowd

Coxon’s Haulage: Professionalism and competitive prices help FCS stand out from the crowd

At Fuel Card Services (FCS), we pride ourselves on always delivering a professional and price-beating service to our customers.

It therefore gives us great pleasure to hear from satisfied clients who contact us in this regard.

Strength of service helps to set us apart

Angela Coxon, an administrator at Coxon’s Haulage, recently messaged us to let us know that the service we’re providing is, in her eyes, a cut above the rest.

“We have always received a competitive price with FCS, therefore, enabling us to make savings on the fuel we purchase for our vehicles,” Ms Coxon noted. “We receive prices at the end of the week for the following week, which is very helpful.”

She went on to add that the level of service from our account management team also helps to ensure the business runs smoothly, commenting: “Our account manager is both professional and helpful at all times and she does not bombard us with unnecessary phone calls.”

The company specialises in transporting goods across the length and breadth of the UK and operates a fleet of nine heavy goods vehicles. The firm makes use of several of our products to draw diesel fuel for its vehicles each month.

Ellie Baker, brand manager at Fuel Card Services, comments: “Delivering a non-intrusive, professional service helps to ensure our clients have the best experience possible. We also pride ourselves on offering some of the lowest prices, bringing welcome savings to our customers.”

James Pugh & Son: 'Always a pleasure' to deliver great service to our customers

James Pugh & Son: ‘Always a pleasure’ to deliver great service to our customers

At Fuel Card Services, we aim to ensure our customers have the best experience possible, so we love to hear from satisfied clients when they get in touch. And that was precisely the case for road haulage and warehousing specialist James Pugh & Son, who contacted us earlier this month.

Bending over backwards to help

James Pugh & Son is based in Macclesfield, Cheshire and operates a fleet of 14 articulated and rigid lorries, drawing DERV using both the Key Fuels and UK fuel cards. The firm has a monthly spend of approximately £30,000.

Managing director Dave Mather contacted us directly to highlight the excellent relationship his company has forged with their account manager at Fuel Card Services, Lindsay.

He stated that Lindsay provides a “great service” and is always “a pleasure to deal with”. He added that his team really appreciates the fact that Lindsay “bends over backwards” to resolve any problems as quickly as possible.

Indeed, it gives us great pleasure to receive such glowing feedback for one of our own, while at the same time affording us the perfect opportunity to highlight the efforts of all our account managers in doing the absolute best to support our customers.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping our customers to resolve their issues with the minimum of fuss and disruption is always a top priority for the team. Everyone here is committed to ensuring our clients always enjoy the best experience possible.”

Mechanic using orange equipment to service a car battery

How to check your car’s battery

Your car is a finely-tuned machine that needs all of its components to be in good working order to allow it to function efficiently and correctly. One element that all car users should therefore check regularly is the vehicle’s battery.

Failure to do so can lead to major headaches for drivers, so understanding how to carry out effective checks on your battery’s condition should be something every driver knows how to do.

How do you check the health of your battery?

A healthy battery should hold a charge of no less than 12.6 volts and this can easily be checked by opening the bonnet of the vehicle, disconnecting the battery and affixing a multimeter to the positive (+) and negative (-) terminals. If at any point you’re getting a negative reading, you have the multimeter attached the wrong way around.

Measure the DC voltage of the battery using the device and be sure to only do so once the car has been at rest for a significant amount of time – normally overnight. This is known as the ‘resting charge’.

Testing the battery when the vehicle has recently been driven may provide a false reading, as the car’s alternator will have recently charged it. Batteries are designed to hold their charge for a considerable length of time in order to power the starter motor when needed and to ensure electrical equipment will function correctly at all times.

When testing the voltage, ensure that no metallic items are touching the terminals of the battery, as this can cause a dangerous discharge.

The resting voltage recorded on your multimeter should be no less than 12.6 volts to show the battery is in proper condition. Bear in mind that a resting charge of less than 12.2 volts would highlight a serious problem with the battery.

Why is the battery so important?

Your vehicle’s battery powers all the electrical components of your car – everything from your headlights and indicators to your in-car heating and power steering. As a result, ensuring the battery is in proper working order and holding its charge is imperative.

According to the RAC, battery faults are the number one cause of breakdowns in the UK each year. Motorists up and down the country should therefore take note of the importance of proper battery maintenance.

Signs that your battery may need to be replaced include dim headlights or headlights that are dimmer when the vehicle is at rest, difficulty turning over the starter motor and a change in sound when the vehicle is idling.

Some of the main causes of battery failure include age (batteries should ideally be replaced every five years), corrosion of the terminals, extreme hot or cold temperatures, loose cables or wiring, improperly installed electrical components, and frequent short trips that do not provide sufficient time for the battery to charge fully.

If you notice any of these warning signs, it’s important to have your battery checked.

At MyService.Expert we offer access to a nationwide network of garages where you can get expert maintenance on every aspect of your vehicle.

What’s more, when you sign up to our service, this entitles you to discounts on all parts and labour of up to 25 per cent.

Person with a pressure washer spraying the side of a HGV

Get ahead of the grit: the benefits of truck washing

Everyone knows a dirty truck doesn’t look great but dirt can do more than just damage a driver’s pride.

Safety first – the most important part of a fleet managers role is making sure drivers are kept safe and out of harm. Winter driving throws up a range of safety considerations and simple changes can make a big difference. With low sun during winter, dirty windscreens can increase glare and drastically impair drivers’ vision. Keeping on top of truck cleaning helps keep windows clear and contributes to avoiding incidents on the road.

Beautiful branding – your fleet acts as travelling advertisements for your company and sparkling clean vehicles can support a strong brand. After all what does a dirty fleet say about a company?

Damaging dirt – salt used for gritting can build up, particularly on fleet vehicles doing significant mileage on major roads. Left unchallenged this can lead to possible corrosion, meaning keeping your trucks clean goes beyond the simple aesthetics of a bright clean fleet.

As part of the BP Drive Britain offer you can get access to the wide network of SNAP truck wash sites across the UK, with the added benefit of seamless payment through your existing BP fuel cards. Drivers can easily locate their nearest site, with the ability to filter for sites offering truck wash and secure truck parking facilities.

You can find out more here, or speak to your account manager to discuss how BP Drive Britain can help your business.

If you want to start saving your diesel & petrol bills, then look no further than our own BP fuel card, for more information, click here: https://www.fuelcardservices.com/brand-bp/