Hand holding car keys with Suzuki logo, orange background

Suzuki ranked top car brand for UK customer satisfaction

If you’re a fleet operator currently looking into potential additions to the range of vehicles used by your business, you might be interested to know that Suzuki has once again been named the top car brand for UK customer satisfaction.

As well as topping the list of motor industry manufacturers, the Japanese company was ranked fifth overall in the UK Customer Satisfaction Index, published this month by the Institute of Customer Service.

The findings were based on the views of 45,000 people, who were asked to rate their experiences of dealing with 259 different brands across 13 sectors.

Climbing up the rankings

Suzuki received an improved index score of 84.1 this year, compared to 83 in the January 2019 index, which meant it rose ten places up the rankings.

It was at the top of the list of all vehicle manufacturers listed, 11 places in front of the next automotive brand.

The survey asked respondents for their views on various aspects of how they were treated when dealing with brands, including:

  • Experience
  • Customer ethos
  • Emotional connection
  • Ethics

Suzuki said it scored “very strongly” in all categories, which helped it tie with Amazon in the overall customer satisfaction ranking, not far behind John Lewis and Next.

Nobuo Suyama, the company’s managing director in the UK, said: “We are very proud of our achievement to have again been recognised as the best car brand in the index. Continuing to evolve the Suzuki customer experience has been a core focus during recent years, and the ongoing efforts have clearly paid off.”

Ellie Baker, brand manager at Fuel Card Services, comments: “Suzuki has obviously been doing something right in recent years, and if these findings are to be believed, its customers are pretty happy. This could be worth bearing in mind if you’re thinking about refreshing your fleet anytime soon.”

Air condition on car dashboard with graphics indicating cold air blowing

Should I Use A/C Or Open My Windows?

When you’re behind the wheel on a hot day and need to cool down, it’s a common question: Should you turn on the air conditioning or just close the window?

Granted, it’s not the most crucial decision you’ll ever have to make regarding your car, but it’s always worth being fully informed so you can make the right call to boost fuel efficiency and maintain the health of your vehicle.

 

Benefits of using AC throughout the year

There are some significant benefits to using your air-con regularly over the year, as consistent use reduces the risk of the system seizing up and stops circulation from deteriorating.

Refrigerant and oil are required for your car’s A/C to work, so it’s a good idea to turn it on regularly to keep the liquid flowing and the system’s components lubricated.

During the winter, turning on the A/C to generate warm air is a good way to clear misty windows. The air from the vents is dry and acts as a dehumidifier.

 

How does car AC work?

A car’s air conditioning (AC) system cools the air inside the cabin by circulating refrigerant.

When the AC is turned on, the compressor, powered by the engine, compresses the refrigerant gas and sends it to the condenser. The condenser, usually located at the front of the car, cools the refrigerant by releasing heat and turning it from a gas into a high-pressure liquid.

This liquid refrigerant then travels through a series of pipes to the expansion valve or orifice tube, which expands rapidly and cools as it turns into a low-pressure liquid-gas mixture.

The refrigerant then flows through the evaporator inside the cabin, absorbing heat from the air. As the refrigerant evaporates, it cools the air inside the cabin, which is blown out through the vents by the blower fan. The refrigerant, now a warm gas, returns to the compressor to repeat the cycle.

This continuous process removes heat from the cabin, providing cold air and keeping the car’s interior comfortable during hot weather.

This guide shows how you can effectively manage your fleet to ensure everything runs smoothly.

Does car AC use fuel or battery?

Car air conditioning (AC) systems typically use the engine’s power, which relies on fuel rather than the car’s battery.

The engine drives the AC through a belt connected to the compressor, which is the component responsible for circulating the refrigerant. When the AC is turned on, the engine uses extra fuel to power the compressor. Running the AC can reduce fuel efficiency since the motor works harder.

However, in electric vehicles (EVs), the AC system runs off the battery, as there is no traditional internal combustion engine. The energy needed to power the AC is drawn from the vehicle’s electric battery, which can reduce the driving range when the AC is used extensively.

 

Should I have the window open?

When driving in hot weather, your first thought might be to open the windows. However, if the air conditioner runs simultaneously, opening the windows could make it harder to cool the car down.

Keeping the A/C on and the windows open isn’t particularly economical. Running the air conditioner puts additional strain on the engine, which consumes fuel. Still, an open window eliminates this effect by allowing cool air to escape and letting warm air in from the outside.

A handy rule of thumb is that keeping the windows closed will make the air conditioner more effective if it’s hotter and more humid outside the car than inside.

Read here about how efficient driving can reduce fuel costs.

Fuel efficiency whilst running the A/C or opening car windows

Fuel efficiency is another factor when switching the A/C or opening the window.

Both options impact your fuel consumption in some way. Opening windows means more drag on the car, slows it down and means the engine has to work harder and use more fuel. Air-con also places a demand on the engine and increases your fuel consumption.

In 2004, General Motors conducted several surveys to determine which option was more fuel-efficient. Keeping the windows down and the air conditioner off is probably more economical.

In really hot weather, however, you might not get the same cooling benefits from outside air as you do from your car’s A/C system.

Air-con needs to be checked and monitored like all vehicle components to keep it healthy. Getting the system re-gassed is often the best way to improve performance.

Regular servicing and maintenance ensures your car is always safe, comfortable and reliable. MyService.Expert from Fuel Card Services makes it easy to look after your car with access to thousands of garages all over the UK.

Find out more information in our guide about MyService.Expert here.

 

How to fix car AC not blowing cold air

If your car’s AC is not blowing cold air, multiple potential causes exist.

Check AC setting

Start by checking the AC settings to ensure the system is turned on, the fan speed is set appropriately, and the mode is correctly set to “cool.” A clogged air filter can restrict airflow, so check and replace it if needed.

AC low refrigerant levels and AC leaks

Another common cause of warm air is low refrigerant levels, which prevent the AC system from cooling properly. If the refrigerant is low, you can use a recharge kit, or you may need to have a professional inspect the system for leaks. Leaks in the refrigerant system can also cause cooling issues, and if you suspect this, a mechanic will need to perform a detailed inspection.

Malfunctioning AC compressor

A malfunctioning compressor can be another culprit, as it circulates refrigerant through the system; listen for unusual noises, and if the compressor is faulty, it may require replacement. Additionally, a dirty or blocked condenser can prevent proper cooling, so make sure it’s clean and debris-free.

AC blower fan

If the blower fan is not functioning correctly, this can also affect the airflow, and you may need to replace the motor or fan relay. Remember to check the AC fuse and relay, as a blown fuse can prevent the system from working.

AC control valve

Lastly, if the temperature control valve is malfunctioning, it might cause warm air to blow even when the system is on. If you’ve tried these steps and the issue persists, taking your car to a professional mechanic for further inspection and repairs is a good idea.

 

How much to fix AC in a car in the UK

The cost of fixing a car’s AC in the UK can vary depending on the specific issue and the make and model of the vehicle.

For simple problems, like recharging the refrigerant, you can expect to pay between £50 and £150. However, the costs can rise significantly if the system leaks or a component, such as a compressor or condenser, increases significantly.

Replacing a compressor, including parts and labour, can cost between £400 and £700, while replacing a condenser may cost between £250 and £500.

If the issue concerns electrical components or a faulty blower motor, you might incur costs between £150 and £400.

Remember that labour costs can also vary based on location, with rates typically ranging from £50 to £100 per hour.

How to cool car without AC & opening windows: other cooling methods

Cooling a car without air conditioning can be challenging, but there are other methods you can try to stay comfortable on hot days.

Another option is to use the vents: point the airflow towards your body or use the fan at a higher speed to encourage air circulation. If your car has a sunroof, opening it slightly can help create airflow and release heat.

To keep the interior cooler in advance, park in the shade whenever possible or use a windshield sunshade to block sunlight from entering through the front window.

Another option is to cover the seats with a light-coloured towel or cloth, as dark seats can absorb more heat.

If your car gets extremely hot in the sun, you can also place a small portable fan inside the vehicle.

For extra comfort, cool down your steering wheel and seats with a damp cloth or keep a spray bottle of water handy to mist yourself occasionally.

For longer-term solutions, consider installing aftermarket cooling options, such as portable fans or sunshades, designed to reduce the heat inside your car.

Learn our 7 top tips for driving in a heatwave today.

 

Ensure your AC is in top condition with Fuel Card Services

MyService.Expert offers a comprehensive and efficient fleet vehicle servicing, maintenance, and repairs solution.

The integrated system ensures cost clarity, streamlined billing, and better control over vehicle maintenance.  Get your free quote now and experience the convenience and savings of MyService.Expert for your fleet.

Male driver sat in car yawning

People who drive for work warned over fatigue

GEM Motoring Assist has underlined the safety threat posed by people who drive when they’re exhausted, stressing how important it is for motorists to be aware of the issue and to always be alert when they’re behind the wheel.

The breakdown recovery firm said this is a particularly common problem among people who drive for work, meaning it’s something that fleet managers need to be aware of.

Introducing vehicle telematics is one action that supervisors can take to boost their understanding of driver behaviour and improve safety.

The dangers of fatigue

GEM cited research by the Royal Society for the Prevention of Accidents showing that fatigue is a contributing factor in around 20 per cent of crashes, particularly in the early hours of the morning.

Tiredness makes drivers less able to respond quickly and safely if a dangerous situation arises on the road, increasing the risk of collisions, particularly on long and monotonous stretches of motorway.

Shift workers, truck drivers and company car drivers are among those most at-risk of a fatigue-related accident. A clear majority (85 per cent) of motorists who cause fatigue-related crashes are male, and more than one third of those are under the age of 30, according to Brake, the road safety charity.

GEM road safety officer Neil Worth said: “Think about situations where you may be at increased risk of a collision because you’re tired. It may be the length of the journey you’re making that puts you at risk, but it could be your general state of alertness before you get behind the wheel.

“Crucially, when you’re driving, you will know when you’re starting to feel sleepy – it won’t just suddenly happen. So don’t ignore the warnings your body is giving you.

Safety measures

GEM recommended a number of steps that can help drivers reduce the risk of fatigue-related accidents:

  • Be sure to get a good night’s sleep before a long drive, since preventing fatigue is better than having to deal with the effects.
  • Aim to limit driving time to a maximum of eight hours a day.
  • Take regular breaks – at least 15 minutes every two hours or 100 miles is recommended.
  • Avoid driving at times you would usually be sleeping.
  • Consider pulling over somewhere safe and legal to take a 15-minute power nap if you start to feel sleepy behind the wheel.

Where fleet management is concerned, it’s important for businesses to do everything they can to protect their drivers and other road users. That includes educating vehicle operators about the dangers of tiredness, as well as other safe driving techniques and methods.

Introducing telematics technology can strengthen your understanding of driver habits and behaviours, giving you a data-based view of where positive changes can be made.

Jenny Smith, general manager for Tele-Gence, commented: “Being alert and vigilant at all times behind the wheel is absolutely essential, particularly for people whose jobs require them to spend a lot of time on the road.

“As obvious as this message is, it’s always worth repeating and remembering.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at www.tele-gence.com

Close-up of a row of parked commercial vans

Data collection ‘big business’ in the commercial vehicle sector

The British Vehicle Rental and Leasing Association (BVRLA) has published its ‘2020 Industry Outlook for Commercial Vehicles’ report, which provides insights into key challenges and trends in the sector at the moment.

One of the key findings of the research underlined the growing importance of data collection and analytics in connection to commercial vehicles.

Fleet managers could realise various data-based benefits – including increased fuel efficiency, safety and lower operating costs – by introducing telematics.

‘Big business’

The report from the BVRLA – which comprises more than 1,000 member organisations accounting for a fifth of all trucks and vans on UK roads – offered an industry view on seven key areas.

Among them was big data, with the headline finding in this space showing that the capture and analysis of information is “big business and becoming increasingly important” in the commercial vehicle sector.

The deployment of telematics across your fleet allows you to collect detailed data on things like mileage, fuel consumption, routes and driver habits via tracking devices installed in every vehicle.

Other key findings from the study suggested:

  • Operator demand for rented or leased commercial vehicles is increasing
  • Brexit-related uncertainty continues to affect the road transport supply chain
  • Local devolution of air quality strategies has led to inconsistencies
  • Retaining and recruiting skilled staff while combating skills shortages is a key priority for businesses

BVRLA chief executive Gerry Keaney said: “Commercial vehicles are the lifeblood of the UK economy and… operators are looking for flexible and adaptable support with their fleets. Many truck and van operators are delaying re-fleeting decisions, largely due to a lack of confidence in their ability to forecast as a result of continuing uncertainties.”

Jenny Smith, general manager for Tele-Gence, commented: “There are some interesting findings in this BVRLA research. It certainly seems beyond any doubt that the collection and application of data has never been more important in the commercial vehicle space.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at www.tele-gence.com

Car driving on country road past a 60mph speed limit sign

The reality of speeding: is driving fast bad for your car?

Driving over the speed limit is a bad habit that many people – if they’re being completely honest – would admit to.

The primary reason that all motorists should stick to speed limits is to maintain safety on the roads. Driving too fast increases your risk of hitting other cars because of increased braking distance, and also raises the likelihood of collisions with pedestrians resulting in serious injury or death.

Aside from these indisputable reasons to keep to the speed limit, there is another powerful motivation: to maintain the health of your car.

Here are three ways driving too fast can result in damage to your vehicle:

1. Putting strain on the engine

Driving at a higher speed than you need to – or than you should be, according to the law – has the immediate effect of placing more strain on your engine than is necessary.

This can contribute to the general wear and tear of components in the engine and increase the likelihood of faults occurring, which can be dangerous as well as costly.

It’s particularly important to be cautious of driving too fast and overworking the engine shortly after you have started the car in cold weather. If the oil in the engine is cold, it will be less effective in doing its job of circulating around the components to provide lubrication, which raises the risk of damage.

You can help to protect the engine at these times by not revving it too hard or driving too fast.

2. Hitting potholes and speed bumps

Potholes can be a major hazard to cars, particularly during the winter months, when water seeps into cracks in the road, freezes and expands, creating larger holes.

Failing to spot a particularly nasty pothole and driving right through it can damage your tyres, suspension and other parts of your car, and the impact will be even more pronounced if you’re driving too fast. Keeping to a reasonable speed is always a wise and effective way to protect your vehicle.

The same goes for speed bumps, which are in place for a reason. Ignoring warning signs and hitting bumps while driving over the speed limit is likely to damage your car and can also cause you to lose control, increasing the risk of an accident.

3. Damaging the brakes

Driving over the speed limit means your reaction time will be reduced, which is likely to lead to late and sudden braking. This places a lot of strain on the braking system, wearing out your pads and discs, which will have to be replaced to keep the vehicle in a roadworthy condition.

The worst-case scenario that can result from driving too fast is that you simply don’t brake in time and collide with another car, a stationary object or a pedestrian. Sticking to the speed limit and giving yourself plenty of time to spot hazards is the best way to avoid these events.

So, is speeding bad for your car?

The overall conclusion is that driving at excessive speeds runs the risk of causing damage to your car and to others. From excessive wear and tear to your engine, wheels and breaks, to the increased damage when you inevitably hit pot holes, your fleet vehicles will undoubtedly bear the brunt of driving at an unnecessarily high speed.

If you want to get your car regularly checked and serviced so it’s always safe on the roads, MyService.Expert from Fuel Card Services can help by providing pre-negotiated rates at thousands of garages across the UK.