Pugh & Sanders: Customer service is key to client happiness

27th November 2019

Our clients can always rely on Fuel Card Services to provide an excellent standard of customer service. This is one of the standout factors that helps to ensure our customers stay with us for the long-term and always feel they can come to us should they have any problems and they'll be quickly resolved.  

Going above and beyond for our customers

Heidi Holden, accounts controller at Pugh & Sanders, recently contacted us to praise the outstanding level of service she's received since moving to Fuel Card Services. She said: "We moved from another supplier because of poor customer service. Since moving, Mike [our account manager] has given excellent customer service and deals with any enquiries promptly and efficiently. "We would recommend Fuel Card Services." Pugh & Sanders specialises in the provision of stock replenishment systems, and has branches in Burton, Derby, Wakefield and Tamworth. It operates a fleet of vehicles offering same-day and next-day deliveries throughout the UK. The company was founded in 1988. Ellie Baker, brand manager at Fuel Card Services, comments: "We pride ourselves on always going above and beyond for our clients. It's great to hear that Heidi and Pugh & Sanders are so happy with our efforts to date."

Luxfer Superform: Fantastic savings with Fuel Card Services

26th November 2019

Switching suppliers is never an easy decision to make; however, when customers move to us from other fuel card providers, we always go the extra mile to give them the very best experience possible. As such, it's always fantastic when we hear from our satisfied customers and that's been precisely the case with Luxfer Superform  

Great savings and an easy switch

David Griffin, senior transport controller at Luxfer Superform, contacted us to offer his praise for the positive experience he's had with us since moving to Fuel Card Services in July this year. "We changed from our previous suppliers in July. The main reason for the change was due to price, and we are now saving about £1,000 per month on fuel costs. "Since changing, it has also become clear that Fuel Card Services offer a better service than our previous supplier, as they would seldom get in touch to check if everything was okay." He added that our extensive network of filling stations up and down the country means the firm now has "a greater option of petrol stations we can use, which the drivers like". The company makes use of the BP and Shell fuel cards from Fuel Card Services for its mixed fleet of four vehicles. It has a monthly spend of approximately £3,800 and the firm's drivers draw diesel fuel only. Ellie Baker, brand manager at Fuel Card Services, comments: "Helping our customers to make considerable savings is all part of our company's philosophy. We want to deliver the best deals possible to all of our clients and see them reap the rewards of cheaper fuel."

Fairhome Group: Setting up new orders with ease with Fuel Card Services

22nd November 2019

The ease with which our team is able to handle client requests is one of the standout features that makes working with Fuel Card Services such a pleasure. As such, it's fantastic when we hear from happy customers who have experienced this speed and efficiency when having their requests resolved.

Quick and easy setup with Fuel Card Services

Jo Hall, purchase ledger team leader at Fairhome Group, recently contacted us to highlight how the support offered by her account manager Leanne has helped during a busy time for the business. Fairhome recently set up a new account with us and required a new batch of fuel cards for its drivers. It was a process made all the easier by Leanne and something Jo was extremely appreciative for. "Leanne has been incredibly knowledgeable and helpful throughout the whole process," she said. "Everything has flowed smoothly, thanks to her help and advice." Fairhome Group is a property development and investment specialist based in Salford, Manchester. The company operates a fleet of 12 vans and has a monthly spend of approximately £2,700. The firm draws both petrol and diesel fuel for its vehicles. Ellie Baker, brand manager at Fuel Card Services, comments: "Supporting our clients to set up new accounts and cards with the minimum of fuss is something we always aim to deliver. It's great to hear that Jo and Fairhome received such excellent support from our team."

One time registration to use all our pump locators and our free mobile Drivers Club app!

Now you will always find a pump near your location, either online or via the app.