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Limo chauffeur firm values Fuel Card Services’ flawless customer experience

When it comes to luxurious travel, it doesn’t get much better than being driven about by a chauffeur.

Acres of space, legroom for days, surrounded by all the latest tech and premium materials; for those who can afford it, there isn’t any other way to travel.

However, no matter how plush and extravagant the interior is, it goes without saying that a car without fuel is useless and that’s where Fuel Card Services plays an instrumental part in the day-to-day operations of Robinson Chauffeur Service.

More widely known as RCS of London, the specialised chauffeur car hire firm needs a lot of diesel to serve its high-end clientele, spending roughly £2,000 a month fueling its fleet of five limos.

For Vince Robinson, owner of RCS of London, the attentive account managers and excellent service delivered by Fuel Card Services means there is no reason to even consider any other fuel card providers.

“Our account manager Donna Grimshaw has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each cardholder,” explained Vince.

“Donna is always positive and supportive and reacts quickly to all requests.”

The RCS boss added that Donna has helped overcome billing issues and streamlined certain processes with a new account system.

As one of Britain’s largest independent agents of fuel cards, Fuel Card Services works to help minimise fuel costs for 55,000 organisations who pump around 1 billion litres of petrol and diesel every year.

Find out more about how Fuel Card Services can help you slash your monthly fuel spend


Photo: baona/iStock

Thank you Donna from Robinson Chauffeur Service

It is always a pleasure to receive a note of thanks from our valued customers, congratulations to Donna Grimshaw in our Burnley office, who always gives just that little bit more:



Dear Sirs.

I would like to take the time to compliment you on employing Donna Grimshaw.  She has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each card holders.  She has overcome problems with billing for me and stream lined my processes.

Donna is always positive and supportive and reacts quickly to all requests.

I have mentioned in previous emails that it is Donna that sold your account system to me and it is Donna that that keeps us with you.

Kindest regards

Vince Robinson

Managing Director


RCS of London Ltd (Robinson Chauffeur Service)



Photo: (L-R) Tele-Gence sales executives Owen Allerton, Stephanie Grayshon, Alexander Durrans

Sole trader proves telematics isn’t just for fleets

Telematics has been helping companies keep track of their vehicles for some time now, but the insightful tracking technology is no longer reserved for fleets, as one sole trader has proved.

Andrew Purnell, an independent courier from Didcot, approached Tele-Gence for a tracking system and was wowed by the customer service he received from the off.

“Kimberley Faulkner and Steph Grayshon gave me all the information required and I got a reasonable price for the tracking system, which I must say is interesting and useful,” he beamed.

Once telematics was up and running on Mr Purnell’s van, he stated that the pair were “very helpful”, assisting in addressing other problems with his vehicle.

“I haven’t known any customer service at this level of service for a long time,” revealed an ‘extremely impressed’ Andrew, adding: “I wish everyone was as helpful as them”.

Even though Mr Purnell works for himself, he was keen to reap all the benefits that come with pairing a fuel card with telematics, such as accurate mpg reporting and improving fuel economy by up to 20 per cent.

Another aspect Andrew loves about his Tele-Gence experience was how he was cared for after signing up.

“Kim calls to see how I’m getting on and this is why I would stay with Tele-Gence for many years to come,” he explained.

“This kind of service and professionalism is very rare to find. The service a company gives and the right person involved is worth more than anything else sometimes.”

Jez Strong, general manager for Tele-Gence, commented: “Mr Purcell is just one of many good news stories we have seen and we’re confident there will be loads more.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at

Photo: (L-R) Tele-Gence sales executives Owen Allerton, Stephanie Grayshon, Alexander Durrans

Crane hire firm reaches for the skies with Fuel Card Services

Crane hire firm reaches for the skies with Fuel Card Services

A crane hire firm has reached new heights, thanks to a long-running relationship with Fuel Card Services.

Kent-based G Force Transport wasted no time in teaming up with Fuel Card Services, starting its contract in June 2013, a year after setting up shop.

That same contract is still ongoing, standing testament to the exceptional service and value delivered by Fuel Card Services.

“We have never felt the need to change supplier,” explained company secretary Frances Gumplowicz. “We receive regular calls from our account manager Jack Naylor and fuel prices are regularly reviewed.

“Jack has been particularly helpful with the account management and provides excellent communication and assistance.”

Frances now sees Jack as “one of the G Force team”, such is his involvement and usefulness to everyday operations.

G Force Transport’s fleet may only consist of four HGVs, but they still manage to get through a fair amount of fuel, spending around £7,800 on diesel every month.

Weekly invoices and monthly statements help G Force Transport keep tabs on fuel usage and costs, and over five years, Frances reports there haven’t been any accounting errors.

“The system is very reliable and saves us administration time,” she added. “We would be happy to recommend Fuel Card Services.”

Ellie Baker, brand manager at Fuel Card Services, commented: “This customer is the first to have a 102ft loading crane on a flatbed Scania truck within the UK – it’s also called Grace. Exciting stuff.”

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Essex firm demolishes fuel costs with Fuel Card Services

Essex firm demolishes fuel costs with Fuel Card Services

Fuel Card Services has helped a demolition company tear down its fuel costs thanks to its competitive fuel cards.

Chelmsford-based Northeast Demolition UK Ltd was on the lookout for a new fuel card company after becoming fed up with the poor service it was receiving from its current provider.

Emails were ignored and phone calls were going unanswered, but the tipping point was when they were charged incorrectly.

Fortunately, all these problems are now in the past after Northeast Demolition UK Ltd signed up with Fuel Card Services.

The firm instantly benefited from the attentive and efficient service that comes as standard to all Fuel Card Services customers.

Northeast Demolition UK Ltd secretary Trish Harvey said it chose Fuel Card Services due to the continuously steady prices and the lack of an annual subscription fee.

“We are given a dedicated account manager (Suzana Samuel) who is always available and answers any queries quickly,” she explained.

“A dedicated account manager makes all the difference, as queries are dealt with fast and efficiently.”

Northeast Demolition’s fleet of 30 petrol and diesel-fueled vans and HGVs is now filled up using BP fuel cards with a monthly spend of £12,000.

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