When a customer has a problem, the most important thing any business can do is to take action quickly, and that’s precisely what we aim to achieve at Fuel Card Services.
Ensuring any issues faced by our clients are quickly reviewed and resolved means we can deliver the highest possible level of customer service.
Resolving issues fast and effectively
Mikala Scott, project manager and client liaison at Platinum Park Home Services, stated this is what she sees as one of the most important benefits of working with us.
She commented: “We have always been very happy with our level of service; I always receive prompt replies to any enquiries and the team is very helpful, especially Donna.”
Moreover, Ms Scott revealed the ease with which any problems are dealt with also helps to ensure a high level of satisfaction. This also relates to any potential changes a client might like to their overall service.
“Everything is very simple and easy to understand,” she concluded.
Operating across Surrey, Kent, Sussex, the West Midlands and Hampshire, Platinum Park Home Services specialises in home refurbishment and insulation. It is based in Chelmsford.
The firm operates a mixed fleet of nine vehicles and has a monthly spend of approximately £600 on average. The company makes use of the Diesel fuelcard and draws diesel fuel only for its fleet.
Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to ensure a swift resolution to any problems and getting back to clients quickly who have enquiries is something we always aim to achieve.”