Platinum testimonial

Platinum Park Home Services: Clients appreciate our fast responses

When a customer has a problem, the most important thing any business can do is to take action quickly, and that’s precisely what we aim to achieve at Fuel Card Services.

Ensuring any issues faced by our clients are quickly reviewed and resolved means we can deliver the highest possible level of customer service.

 

Resolving issues fast and effectively

Mikala Scott, project manager and client liaison at Platinum Park Home Services, stated this is what she sees as one of the most important benefits of working with us.

She commented: “We have always been very happy with our level of service; I always receive prompt replies to any enquiries and the team is very helpful, especially Donna.”

Moreover, Ms Scott revealed the ease with which any problems are dealt with also helps to ensure a high level of satisfaction. This also relates to any potential changes a client might like to their overall service.

“Everything is very simple and easy to understand,” she concluded.

Operating across Surrey, Kent, Sussex, the West Midlands and Hampshire, Platinum Park Home Services specialises in home refurbishment and insulation. It is based in Chelmsford.

The firm operates a mixed fleet of nine vehicles and has a monthly spend of approximately £600 on average. The company makes use of the Diesel fuelcard and draws diesel fuel only for its fleet.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping to ensure a swift resolution to any problems and getting back to clients quickly who have enquiries is something we always aim to achieve.”

Waste solutions

Simply Waste Solutions: Customer service is crucial to positive client relationships

It gives us great pleasure to receive positive feedback from our customers and, even more so, we love to hear how our staff are going above and beyond to support them.

As a result, we were over the moon when waste and recycling collections services specialist Simply Waste Solutions singled out one of our team for special praise.

 

Singling out our staff for praise

Karla Phelps, head of quality and compliance at Simply Waste Solutions, recently contacted us to highlight the exemplary efforts of Donna Marie, a member of our account management team.

She said: “We have always received an excellent service from Fuel Card Services, specifically from Donna Marie. Donna Marie is always willing to help and assist in any way, with no issues. Thank you!”

It’s not just Donna who’s committed to providing great support to our customers though; every one of us here at Fuel Card Services will do all we can to keep our customers happy and coming back to work with us year after year.

Simply Waste Solutions is based in High Wycombe, Buckinghamshire and operates a fleet of 66 cars and heavy goods vehicles. The firm has a monthly spend of approximately £7,500 and makes use of eight individual types of fuel card in total, all drawing diesel fuel.

 

Ellie Baker, brand manager at Fuel Card Services, comments: “We love to hear from happy customers and, even more so, we love it when the efforts of our team to provide an outstanding level of service are noticed. Well done, Donna.”

Godwin Transport GB: Building happy relationships with customers is key to success

Godwin Transport GB: Building happy relationships with customers is key to success

Building positive relationships with our customers that stand the test of time is a cornerstone of our business philosophy.

It’s therefore always a pleasure to receive positive feedback from our clients, as we aim to ensure every customer receives the best possible level of care, support and attention.

 

A great start on which to build

Chris Goodman, transport manager at Godwin Transport GB, recently contacted us to highlight the excellent start to our relationship with his firm after the company recently joined Fuel Card Services.

He said: “I am very happy with the help and information provided every step of the way by [our account manager] Leanne.”

Chris described how she “went above and beyond in helping us get set up”.

It’s not just the positive customer support that has impressed him to date, however, as Chris went on to add: “The type of cards and where to use them are important to us for our buses and the recommendations [made by Leanne] will help us to operate a controlled and profitable business.

“I look forward to a happy relationship, if the service received so far is anything to go by.”

Godwin Transport GB is a coach travel provider based in Peterborough. The company makes use of the Shell fuel card to draw diesel fuel for its fleet of 14 coaches and minibuses. The firm has a monthly spend of approximately £28,000.

Ellie Baker, brand manager at Fuel Card Services, comments: “Such a positive start to our relationship bodes well for the future, and it’s this extra level of care and attention that we provide to every client that helps us to stand apart from our competition.”

Roswick: Going above and beyond is the FCS way

Roswick: Going above and beyond is the Fuel Card Services way

Support for our clients is our number one priority at Fuel Card Services, as we always aim to go above and beyond in helping them to save and have a great experience when working with us.

As such, it’s fantastic to hear from customers who have had a positive experience with Fuel Card Services, and that’s been the case with the latest feedback we’ve received from construction specialist Roswick.

 

Doing our best to meet our customers’ needs

Laura Dowd, office manager and buyer at Roswick, praised the efforts of the firm’s account manager Donna, adding that she is “always helpful and willing to go the extra mile”.

It’s fantastic recognition of the efforts of our account management team, and Donna in particular, as this is precisely what we want to hear from our customers when they get in touch.

Moreover, Laura described Fuel Card Services as the “best fuel company we have ever come across for both price and services” – quite the endorsement, we hope you agree.

Roswick operate a fleet of 14 vehicles and their drivers draw both petrol and diesel using fuel cards from Fuel Card Services.

The company is a civil engineering, utilities and concrete frame provider based in north-west England. They were founded in 2011.

Ellie Baker, brand manager at Fuel Card Services, comments: “To receive such glowing feedback for Donna and to be told that we’re ‘the best fuel company’ the client’s ever worked with is simply amazing. We always aim to deliver the very best in customer service and this latest testimonial goes to show that our efforts are not going unrecognised.”

M Movers great customer service to partnership

M Movers: Great service leads to a growing partnership

Hearing how we’ve helped to satisfy the needs of our customers is always a highlight of the day for everyone here at Fuel Card Services.

As such, it was with great pleasure that we received a glowing testimonial this month from a longstanding client.

 

Helping our customers to do more

Mark Bates, transport manager at M Movers, commented that the business has been a customer of Fuel Card Services for several years, but recently the company has seen a significant push to use the service more fully.

He singled out Tabitha, his account manager, for special praise, saying her help has proven invaluable in explaining the most suitable fuel cards for motorway travel and town use, with the firm choosing to expand its use of both the Esso and BP fuel cards as a result. It’s a decision that has proved to be highly beneficial for the business in recent months.

“The benefit to M Movers has already been seen, with our drivers out on the road overnight now able to use the fuel card instead of transfer of cash,” Mr Bates stated. “Our daily fill up routine, 6am, has become easier at the local Esso, in that we can trust a card to a driver, who helps out with the lorries, etc, as required.”

He concluded that the whole process and switch has now given them “much more flexibility.”

M Movers operates a fleet of between eight and ten transit vans and artic trailers. Each month’s spend on the BP and Esso fuel cards move up and down depending on seasonal demand, but the company has witnessed considerable savings in recent months.

Furthermore, Mr Bates is currently exploring the use of vehicle trackers through our Tele-Gence services, with the prospect of taking on further products in the coming months.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s great to hear about the outstanding support Tabitha has been able to provide to M Movers to date, while the fact the company is considering expanding its partnership with Fuel Card Services is also a fantastic development.”