We’re all about the people at Fuel Card Services

A great team helps to make a great business and at Fuel Card Services, we’re well aware of this fact.

It’s therefore been fantastic to receive a wide range of positive feedback around the calibre of our staff in our recent weeks. Indeed, clients from an array of industries have got in touch to share their stories about how much they appreciate the help and support our team provides.

What our clients have had to say

Rhian Powell of Lock Stock Self Storage commented: “Our account manager … is professional and efficient and responds almost immediately to any query that we have.

“It’s also great to have Leanne for additional support when we need it, as she clearly knows her stuff and is always happy to help.”

Meanwhile, Graeme Neale, manager and foreman at B&J Construction, wrote: “It is because of people like Elena that I will be forwarding your business on to other clients and friends that I have in construction. Thank you for the start of what I hope to be a  great relationship with FCS.”

These were just two of our many contacts who have contacted us to celebrate the hard work of our team in recent months.

As you can probably tell, the satisfaction of our clients is reliant on having a fantastic team to support them. It’s therefore really great to see so much love and appreciation being shown for our hardworking staff.

Find out what other customers have had to say about our service in their testimonials.

At FCS, our people are the heart of our business and we are constantly striving for excellence. We are always looking for new people to join our ever-expanding team, from a new office in Halifax to a new office in a new country: Germany.

Join us today and fuel your career with FCS.

View our current vacancies at www.career4you.co.uk

‘Immense savings’ using Tele-Gence

Lower fuel costs, reduced emissions and an enhanced ability to monitor driver performance are three of the benefits offered by telematics services from Tele-Gence.

However, don’t simply take our word for it, as that is the sentiment of Neville Hinchliffe, compliance and FORS manager for data and telecommunications business Installation Technology.

Excellent service and savings

Mr Hinchliffe recently got in touch to offer his thanks for the “excellent service” his firm has received from Fuel Card Services and Tele-Gence. He also welcomed the significant savings the company has been able to make since switching to the Shell fuel card.

“One of the most important things for us was to get the telematics devices fitted when our vans were not where they are based, this was at locations all over London,” he commented.

“Tele-Gence carried out our wishes, which saved us countless hours of lost time and worked perfectly for our needs.”

Mr Hinchcliffe concluded the introduction of the new telematics devices has also had a significantly positive impact on the behaviour of his fleet’s drivers. Indeed, the ability to check vehicle and fuel information online is a real benefit for the business.

The company operates a fleet of 11 vehicles and has a monthly diesel fuel spend of approximately £2,500.

Jenny Smith, general manager for Tele-Gence, commented: “It’s great to hear from another satisfied customer, as we continue to place outstanding service and support at the top of our list of priorities.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at www.tele-gence.com

UK maintains stable van market in February

New figures from the Society of Motor Manufacturers and Traders (SMMT) have highlighted a “stable” month for light commercial vehicle (LCV) registrations in February.

New van registrations in the UK increased by 1.8 per cent year-on-year to 14,384 units last month. Overall, year-to-date registrations were up by 5.8 per cent on the same period of 2018.

LCV market continues to do well

Large vans (2.5 to 3.5 tonnes) drove the majority of growth in February. This segment saw a 4.2 per cent increase in registrations and now makes up 65 per cent of the UK van market.

The UK’s best-selling LCVs in the year to date were shown to be the Ford Transit Custom, Ford Transit, Mercedes Sprinter, Ford Transit Connect and Vauxhall Vivaro.

Responding to the figures, SMMT chief executive Mike Hawes said: “While stability in the new van market in February is welcome news, it is important to remember that February is typically a quiet month, as buyers await the March plate change.”

He went on to add that this latest increase follows several months of turbulence for the van sector. At the same time, ongoing uncertainty over the impact of Brexit and a potential no-deal scenario is likely to create “further fluctuation” in the months to come.

Jez Strong, general manager for Tele-Gence, commented: “Van registrations continue to gain strength in the UK. This is extremely positive news for both the fleet and automotive sectors, although the impact of Brexit does create concern moving forward.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at www.tele-gence.com

A friendly demeanour makes all the difference in customer relations

The importance of a friendly outlook should never be underestimated when it comes to serving your customers best, and this is precisely the attitude we take at Fuel Card Services.

Groundworks specialist B&J Contracting have been in touch to highlight the sterling job that one of our account managers has provided in bringing them onboard. It just goes to show that going that extra mile will always bear fruit when building new relationships.

Graeme Neal, manager and foreman at B&J Contracting, stated: “I usually dread the online chat, the robotic T&Cs that come after. Elena made the whole process from start to finish a breeze.

“It is because of people like Elena that I will be forwarding your business on to other clients and friends that I have in construction. Thank you for the start of what I hope to be a great relationship with FCS.”

B&J has yet to work out its typical monthly spend on fuel. However, with six vans and cars as part of its fleet and a need for both petrol and diesel fuels as a result, access to the All Star One fuel card and the support of Fuel Card Services means there could be great things in the pipeline for this budding relationship.

Managing a commercial fleet is more challenging than ever. That’s why we have created a one-stop solution to deal with the never-ending list of problems you face. Look Closer at your fleet costs with My Fleet Hub.

Best prices ‘key to satisfying customers’ for FCS

The ability to offer some of the best prices on petrol and diesel to our clients is one of the biggest draws for businesses receiving the support of Fuel Card Services.

Indeed, this is precisely the case for Neptune Europe – one of the UK’s leading home furnishings makers, interior designers and decorating specialists, with more than 25 stores nationwide.

The company operates a fleet of 80 vehicles made up of a range of vans, cars and HGVs. Neptune spends approximately £27,000 per month on diesel fuel and makes use of the Shell fuel card.

“I moved over to using Fuel Card Services … to save on money, as the price was better,” stated Neptune’s distribution and fleet manager Ian Evans.

He added that his account manager Jack is “always helpful” and this is greatly appreciated; however, the most important single factor in why he’s stuck with Fuel Card Services to date is “getting the best price in the current market”.

We help around 55,000 customer organisations pump around two million litres of petrol and diesel every day. We have long-standing relationships with every major oil supplier, meaning there’s bound to be a fuel card perfect for your operation.

Managing a commercial fleet is more challenging than ever. That’s why we have created a one-stop solution to deal with the never-ending list of problems you face. Look Closer at your fleet costs with My Fleet Hub.