Fast and reliable service

Kemada: Fast and reliable service makes all the difference

Ensuring that all our customers receive a high level of care is essential to delivering an outstanding level of service and that’s something we pride ourselves on at Fuel Card Services.

It’s therefore always a pleasure to hear from a satisfied customer and that’s been precisely the case with electrical, mechanical and civil engineering installations specialist Kemada.

 

Always on time and efficient

Kayleigh Reeve, accounts administrator at Kemada, recently got in touch with us to highlight the benefits of the reliability of our service in terms of pricing and invoicing delivery.

She noted that the service the company has received from Fuel Card Services to date has been “very efficient and helpful”.

“They always send a weekly fuel price on time, invoices are sent on the same day weekly, which helps with our reports and they help with my request when needing a live report,” Kayleigh said.

Meanwhile, the excellent level of customer service offered by their account manager Shelley has also made a highly positive impression on Kayleigh.

Indeed, she added: “Shelley has been extremely helpful when ordering/cancelling fuel cards, she replies very quickly and helps with any query I may have. Great customer service!”

Kemada specialises in projects and contract services and operates a fleet of 18 vans and cars. The company makes use of the BP fuel card and draws both petrol and diesel for its vehicles.

Ellie Baker, brand manager at Fuel Card Services, comments: “Ensuring all of our customers can plan effectively for the future by receiving our pricing and invoicing on time, every time is the backbone of how we run our business. It gives us great pleasure to hear how this helps our clients to stay ahead of the game.”

Customer service

Pugh & Sanders: Customer service is key to client happiness

Our clients can always rely on Fuel Card Services to provide an excellent standard of customer service.

This is one of the standout factors that helps to ensure our customers stay with us for the long-term and always feel they can come to us should they have any problems and they’ll be quickly resolved.

 

Going above and beyond for our customers

Heidi Holden, accounts controller at Pugh & Sanders, recently contacted us to praise the outstanding level of service she’s received since moving to Fuel Card Services.

She said: “We moved from another supplier because of poor customer service. Since moving, Mike [our account manager] has given excellent customer service and deals with any enquiries promptly and efficiently.

“We would recommend Fuel Card Services.”

Pugh & Sanders specialises in the provision of stock replenishment systems, and has branches in Burton, Derby, Wakefield and Tamworth.

It operates a fleet of vehicles offering same-day and next-day deliveries throughout the UK. The company was founded in 1988.

Ellie Baker, brand manager at Fuel Card Services, comments: “We pride ourselves on always going above and beyond for our clients. It’s great to hear that Heidi and Pugh & Sanders are so happy with our efforts to date.”

luxfer Superform

Luxfer Superform: Fantastic savings with Fuel Card Services

Switching suppliers is never an easy decision to make; however, when customers move to us from other fuel card providers, we always go the extra mile to give them the very best experience possible. As such, it’s always fantastic when we hear from our satisfied customers and that’s been precisely the case with Luxfer Superform

 

Great savings and an easy switch

David Griffin, senior transport controller at Luxfer Superform, contacted us to offer his praise for the positive experience he’s had with us since moving to Fuel Card Services in July this year.

“We changed from our previous suppliers in July. The main reason for the change was due to price, and we are now saving about £1,000 per month on fuel costs.

“Since changing, it has also become clear that Fuel Card Services offer a better service than our previous supplier, as they would seldom get in touch to check if everything was okay.”

He added that our extensive network of filling stations up and down the country means the firm now has “a greater option of petrol stations we can use, which the drivers like”.

The company makes use of the BP and Shell fuel cards from Fuel Card Services for its mixed fleet of four vehicles. It has a monthly spend of approximately £3,800 and the firm’s drivers draw diesel fuel only.

Ellie Baker, brand manager at Fuel Card Services, comments: “Helping our customers to make considerable savings is all part of our company’s philosophy. We want to deliver the best deals possible to all of our clients and see them reap the rewards of cheaper fuel.”

Fairhome Group

Fairhome Group: Setting up new orders with ease with Fuel Card Services

The ease with which our team is able to handle client requests is one of the standout features that makes working with Fuel Card Services such a pleasure.

As such, it’s fantastic when we hear from happy customers who have experienced this speed and efficiency when having their requests resolved.

Quick and easy setup with Fuel Card Services

Jo Hall, purchase ledger team leader at Fairhome Group, recently contacted us to highlight how the support offered by her account manager Leanne has helped during a busy time for the business.

Fairhome recently set up a new account with us and required a new batch of fuel cards for its drivers. It was a process made all the easier by Leanne and something Jo was extremely appreciative for.

“Leanne has been incredibly knowledgeable and helpful throughout the whole process,” she said. “Everything has flowed smoothly, thanks to her help and advice.”

Fairhome Group is a property development and investment specialist based in Salford, Manchester.

The company operates a fleet of 12 vans and has a monthly spend of approximately £2,700. The firm draws both petrol and diesel fuel for its vehicles.

Ellie Baker, brand manager at Fuel Card Services, comments: “Supporting our clients to set up new accounts and cards with the minimum of fuss is something we always aim to deliver. It’s great to hear that Jo and Fairhome received such excellent support from our team.”

Fullwood Packo

Fullwood Packo: Exemplary customer service is the name of our game

When our team go above and beyond in helping to make the lives of our customers easier, we always want to celebrate that fact.

So, when Sue Whitley, support centre administrator at Fullwood Packo, recently contacted us to highlight the efforts of their account manager Donna, we were unsurprisingly excited.

Putting the customer first with Fuel Card Services

Sue offered praise of the highest order, saying: “Donna is the nicest, most polite and efficient person I have had the pleasure of dealing with in a very long time.

“I have never dealt with company cars or fuel cards before, so when I took them over last year Donna helped me immensely.”

Sue went on to beam about the “quick turnaround” when setting up new cards and the confidence she now has that her account is in a safe pair of hands, adding: “If I have an issue/question, she is always more than happy to help and do her utmost to solve them.”

Finally, Sue highlighted the importance of Donna’s sparkling personality, noting she always leaves their conversations together with a smile.

“Dealing with your company has been a joy,” she concluded, “which is mostly down to Donna.”

Fullwood Packo operates a fleet of eight vehicles at present, although this number will soon rise to ten in total. The firm’s card holders draw diesel only for the company’s cars and vans.

Ellie Baker, brand manager at Fuel Card Services, comments: “It’s amazing to see the positive impact that great customer service can have for ourselves and our clients. Keep up the fantastic work, Donna!”