customer relations

A friendly demeanour makes all the difference in customer relations

The importance of a friendly outlook should never be underestimated when it comes to serving your customers best, and this is precisely the attitude we take at Fuel Card Services.

Groundworks specialist B&J Contracting have been in touch to highlight the sterling job that one of our account managers has provided in bringing them onboard. It just goes to show that going that extra mile will always bear fruit when building new relationships.

Graeme Neal, manager and foreman at B&J Contracting, stated: “I usually dread the online chat, the robotic T&Cs that come after. Elena made the whole process from start to finish a breeze.

“It is because of people like Elena that I will be forwarding your business on to other clients and friends that I have in construction. Thank you for the start of what I hope to be a great relationship with FCS.”

B&J has yet to work out its typical monthly spend on fuel. However, with six vans and cars as part of its fleet and a need for both petrol and diesel fuels as a result, access to the All Star One fuel card and the support of Fuel Card Services means there could be great things in the pipeline for this budding relationship.

Managing a commercial fleet is more challenging than ever. That’s why we have created a one-stop solution to deal with the never-ending list of problems you face. Look Closer at your fleet costs with My Fleet Hub.

Neptune

Best prices ‘key to satisfying customers’ for FCS

The ability to offer some of the best prices on petrol and diesel to our clients is one of the biggest draws for businesses receiving the support of Fuel Card Services.

Indeed, this is precisely the case for Neptune Europe – one of the UK’s leading home furnishings makers, interior designers and decorating specialists, with more than 25 stores nationwide.

The company operates a fleet of 80 vehicles made up of a range of vans, cars and HGVs. Neptune spends approximately £27,000 per month on diesel fuel and makes use of the Shell fuel card.

“I moved over to using Fuel Card Services … to save on money, as the price was better,” stated Neptune’s distribution and fleet manager Ian Evans.

He added that his account manager Jack is “always helpful” and this is greatly appreciated; however, the most important single factor in why he’s stuck with Fuel Card Services to date is “getting the best price in the current market”.

We help around 55,000 customer organisations pump around two million litres of petrol and diesel every day. We have long-standing relationships with every major oil supplier, meaning there’s bound to be a fuel card perfect for your operation.

Managing a commercial fleet is more challenging than ever. That’s why we have created a one-stop solution to deal with the never-ending list of problems you face. Look Closer at your fleet costs with My Fleet Hub.

FCS ‘give outstanding support’ to storage firm

Storage specialist Lock Stock Self Storage have been in touch to highlight the excellent relationship they have with Fuel Card Services.

With locations across Cheshire and north Wales, the company operates a fleet of 15 vans and has a monthly fuel spend of around £3,000. Lock Stock makes use of the Shell fuelcard to draw both petrol and diesel fuels.

Highlighting the fantastic relationship that has been built between our firms, Rhiann Powell, manager at Lock Stock Self Storage, said: “We have been with Fuel Card Services for a number of years.

“Most recently we have reviewed our fuel expenditure and the organisation of our fuel cards and Leanne Lord, our account manager, has been particularly helpful. She is professional and efficient and responds almost immediately to any query that we have.

“We recently added to the cards that we use and this has reduced our overall fuel spend.”

Ms Powell added that Lock Stock is “really pleased” with the service they have, and continue, to receive. Having Leanne available to field any queries and to provide her support when needed has been a great boost for the business, as “she clearly knows her stuff”.

We help around 55,000 customer organisations pump around two million litres of petrol and diesel every day. We have long-standing relationships with every major oil supplier, meaning there’s bound to be a fuel card perfect for your operation.

Keep track of your fuel costs with our Price Checker, and see how much your business can save with Fuelcard Services!

Find out what we can do for your company at fuelcardservices.com.

fuelcard services testimonial

Fuelcard Services brings joy to happy client

Offering outstanding customer service is one of the hallmarks of a successful business. Haulage operator ST Services has recently been in touch to highlight their pleasure at working with us.

Spending between £2,000 and £3,000 per month on fuel, ST Services operates a dozen vehicles ranging in size from 7.5 tonnes to 44 tonnes. The company makes use of both petrol and diesel fuels and is signed up to the Shell Fuelcard.

As it turns out, the haulage solutions provider has been extremely happy with the support offered by Fuel Card Services, with our conscientious and active staff having made a real impact.

Helen Stevens, company secretary at ST Services, stated: “We use various cards, but Donna Marie Ridgeway-Buckley is by far ahead of our other suppliers by ways of making contact with ST Services frequently and also when we need to contact yourselves – the customer service is excellent and [so is the] service.”

She added that the positive support the company has received to date means ST Services will be actively looking to cancel all of its other fuel card providers in the coming year and will move solely over to Fuel Card Services.

With such an impressive rapport now being built between us, this is great news both for ourselves and for ST Services.

We help around 55,000 customer organisations pump around two million litres of petrol and diesel every day. We have long-standing relationships with every major oil supplier, meaning there’s bound to be a fuel card perfect for your operation.

Find out what we can do for your company at fuelcardservices.com.

Fuel Card Services believes in looking after its employees, which includes a good work life balance – find out more about a career with us at www.career4you.co.uk

Fuelcard services testimonial

Another satisfied business makes savings with Fuel Card Services

Landscaping business Resolution Ground Maintenance has been in touch with Fuel Card Services to highlight the company’s appreciation for the outstanding service we’ve delivered to date.

With offices based in Aberdeen, Fife and Falkirk, the company operates a varied fleet of tipper vans and 4x4s to provide services to its clients, requiring a monthly spend on fuel of approximately £2,000.

It’s a figure that Fuel Card Services has helped to bring down from the company’s previous supplier; and the good news doesn’t stop there, as the onboarding process for Resolution went ahead without a hitch, to the satisfaction of all involved.

Indeed, office manager at Resolution Lynsay McArthur stated: “At the time of contact … we were not in a position to move; however, our new account manager Jack Dawson regularly checked in with me to see how we were getting on.

“The transition from one supplier to another was smooth and funds were saved. Jack checked in every step of the way to make sure cards and PINs had been received.”

She added: “I am very pleased with the service we have received.”

We help around 55,000 customer organisations pump around two million litres of petrol and diesel every day. We have long-standing relationships with every major oil supplier, meaning there’s bound to be a fuel card perfect for your operation.

Find out what we can do for your company at fuelcardservices.com.

Fuel Card Services believes in looking after its employees, which includes a good work life balance – find out more about a career with us at www.career4you.co.uk