Author: Simon Pavey

Fast and reliable service

Kemada: Fast and reliable service makes all the difference

Posted on | by Simon Pavey

Ensuring that all our customers receive a high level of care is essential to delivering an outstanding level of service and that’s something we pride ourselves on at Fuel Card Services.

It’s therefore always a pleasure to hear from a satisfied customer and that’s been precisely the case with electrical, mechanical and civil engineering installations specialist Kemada.

 

Always on time and efficient

Kayleigh Reeve, accounts administrator at Kemada, recently got in touch with us to highlight the benefits of the reliability of our service in terms of pricing and invoicing delivery.

She noted that the service the company has received from Fuel Card Services to date has been “very efficient and helpful”.

“They always send a weekly fuel price on time, invoices are sent on the same day weekly, which helps with our reports and they help with my request when needing a live report,” Kayleigh said.

Meanwhile, the excellent level of customer service offered by their account manager Shelley has also made a highly positive impression on Kayleigh.

Indeed, she added: “Shelley has been extremely helpful when ordering/cancelling fuel cards, she replies very quickly and helps with any query I may have. Great customer service!”

Kemada specialises in projects and contract services and operates a fleet of 18 vans and cars. The company makes use of the BP fuel card and draws both petrol and diesel for its vehicles.

Ellie Baker, brand manager at Fuel Card Services, comments: “Ensuring all of our customers can plan effectively for the future by receiving our pricing and invoicing on time, every time is the backbone of how we run our business. It gives us great pleasure to hear how this helps our clients to stay ahead of the game.”

Roads not meeting business needs

Roads not meeting business needs, poll says

Posted on | by Simon Pavey

Britain’s infrastructure is increasingly unfit for purpose and this is impacting directly upon businesses, according to a new poll.

Research carried out by the British Chambers of Commerce (BCC) in conjunction with Stagecoach found that of the 1,200 business leaders surveyed, only 35 per cent feel the UK road network is meeting their needs when it comes to reaching customers, employees and suppliers.

Losing business due to poor roads

This was even lower than the 47 per cent recorded in 2018, with 60 per cent saying they had experienced delays that resulted in issues such as client dissatisfaction and loss of business within the past month.

The BCC is now calling on the government and whoever is in power following the upcoming general election to make significant investments in road and rail schemes and to give companies more say in local decision-making.

Spokesperson Claire Walker said: “Upgrading our road and rail capacity would send a vital signal that businesses are finally being heard, would kick-start business investment across the country and will pay dividends long into the future.”

The National Infrastructure Commission has recommended public spending on infrastructure should make up 1.2 per cent of GDP per year by 2020, but the BCC is keen for this to rise to at least 1.4 per cent to ensure roads are fit for purpose.

Ellie Baker, brand manager at Fuel Card Services, comments: “We’ve all seen evidence that Britain’s roads are in a state, but to see this impacting upon businesses in such a tangible way is truly shocking. It’s clear something must be done.”

Make the most of the Shell One fuel card at Morrisons

Posted on | by Simon Pavey

Fuel Card Services is proud to announce that shoppers up and down the country can now make full use of the Shell One fuel card at supermarket chain Morrisons.

It gives us great pleasure to help to offer even more savings to all of our Shell One cardholders through this latest partnership.

Offering savings to all cardholders

The Shell One fuel card and Multi card is now accepted at Morrisons stores across the UK and allows holders to collect Morrsons’ More points when filling up their vehicles.

Users can earn five Morrisons More points for every litre of fuel they purchase on the Shell One card, while the Shell Go+ rewards programme also helps our customers to earn even more rewards when they fill up at Shell garages.

It enables users to secure ten per cent off on a range of hot drinks and delicious restaurant experiences, while for for every ten uses, money off fuel is also a welcome reward.

Cardholders can also earn points for Morrisons and rewards at Shell by downloading their respective apps, allowing you to receive personalised offers and boost your savings even further.

Ellie Baker, brand manager at Fuel Card Services, comments: “Offering great deals and savings is a real benefit for anyone signing up to the Shell One card. We’re pleased to continue to roll out new deals and opportunities to make savings for our customers all of the time.”

Customer service

Pugh & Sanders: Customer service is key to client happiness

Posted on | by Simon Pavey

Our clients can always rely on Fuel Card Services to provide an excellent standard of customer service.

This is one of the standout factors that helps to ensure our customers stay with us for the long-term and always feel they can come to us should they have any problems and they’ll be quickly resolved.

 

Going above and beyond for our customers

Heidi Holden, accounts controller at Pugh & Sanders, recently contacted us to praise the outstanding level of service she’s received since moving to Fuel Card Services.

She said: “We moved from another supplier because of poor customer service. Since moving, Mike [our account manager] has given excellent customer service and deals with any enquiries promptly and efficiently.

“We would recommend Fuel Card Services.”

Pugh & Sanders specialises in the provision of stock replenishment systems, and has branches in Burton, Derby, Wakefield and Tamworth.

It operates a fleet of vehicles offering same-day and next-day deliveries throughout the UK. The company was founded in 1988.

Ellie Baker, brand manager at Fuel Card Services, comments: “We pride ourselves on always going above and beyond for our clients. It’s great to hear that Heidi and Pugh & Sanders are so happy with our efforts to date.”

Uber forced to use biometrics

Could Uber be forced to use biometrics?

Posted on | by Simon Pavey

Ride-sharing company Uber may soon be forced to use biometric data to store details about its drivers or risk losing its place in some of the world’s biggest markets.

This week, the firm was stripped of its licence to operate in London after an investigation found an incredible 14,000 trips had been taken with drivers who had faked their identity on the app.

 

Make or break talks

Negotiations immediately took place between Uber and Transport for London (TfL), during which it was decided the ride sharing firm had failed to satisfy appropriate safety standards and would no longer be able to operate.

TfL had demanded that Uber implement systems to ensure drivers using the app are who they say they are and are not sharing log-in details, but the American-based company has so far failed to do so.

However, Uber cars will not disappear from London’s streets immediately, as there is set to be an appeal. Technology experts have also suggested that Uber may bow to pressure to either implement biometric vetting or less controversial measures, such as multi-layered passwords or codes.

If this is the case in London, then it is likely that it will also occur in other cities and countries across the world where Uber has a presence.

Jenny Smith, general manager for Tele-Gence, commented: “Uber has been reluctant to use biometrics as a way of identifying drivers, but it could be that it soon has no choice. Protecting passengers in the best way possible is obviously paramount.”

 

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