Construction firm loving Fuel Card Services’ ‘first class’ customer service

A construction firm has become the latest to shout from the rooftops about their amazing experience of working with Fuel Card Services.

Sussex-based Firma Services relies on its diesel-fuelled vans to complete building and landscape projects at homes around the UK, so having a dependable fuel solution is hugely vital.

That’s why company director Caroline Wallace has been a long-time customer of Fuel Card Services.

Over the years, Firma Services has benefited from having one of the largest independent agents of fuel cards in the UK on its side, working to help keep fuel costs down.

But it’s the exceptional customer service that has really wowed Caroline over time, especially from current account manager Donna Grimshaw.

“I have had various account managers in my time, but Donna Grimshaw stands out as one of the very best,” said Caroline.

“Nothing is too much trouble for her and she is consistently committed to ensuring that everything is running just as I like it. Down to earth, switched on, knowledgeable and smart.

“First class!”

Praise doesn’t get much better than that. If you want to receive this kind of brilliant service and amazing fuel savings, get in touch with Fuel Card Services.

At FCS Europe, our people are the heart of our business and we are constantly striving for excellence.

Our consultative and knowledgeable approach to everything we do sets us apart and we are always looking for new people to join our ever-expanding business.

Over the past few years, we’ve seen some amazing growth, from a new office in Halifax to a new office in a new country: Germany.

For us, standing still is not an option. Looking for progression?

With offices in Bellshill, Whitstable, Wantage, Leeds, Burnley, Halifax & Essen, Germany, we’ve got you covered!

Just ask our managing director Denise and she’ll tell you that the opportunities are there for the taking!

Join us today and fuel your career with FCS Europe.

#WeAreFCS, are you?

Scaffolding company constructs fleet savings with fuel cards

Scaffolding company constructs fleet savings with fuel cards

Fuel cards can benefit any business that operates company vehicles and one of our latest clients is living proof of that.

Manchester-based 3D Scaffolding prides itself on delivering safe and innovative scaffolding solutions that have facilitated major projects.

A flexible and cost-efficient fuel solution is essential and that’s precisely what Fuel Card Services delivers.

Those aren’t our words though, it’s the view of the company’s fleet decision maker Jan Hartley, who said: “Fuel Card Services provided an extremely swift setup and were very helpful throughout the whole process.

“They really saved us money.”

Jan was impressed with the level of customer service from her account manager Robyn Hartley too, adding: “We had a query after setup and Robyn sorted it immediately.”

Ellie Baker, brand manager at Fuel Card Services, commented: “This is yet another success story to add to the constantly increasing number of happy clients.”

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Photo: baona/iStock

Limo chauffeur firm values Fuel Card Services’ flawless customer experience

When it comes to luxurious travel, it doesn’t get much better than being driven about by a chauffeur.

Acres of space, legroom for days, surrounded by all the latest tech and premium materials; for those who can afford it, there isn’t any other way to travel.

However, no matter how plush and extravagant the interior is, it goes without saying that a car without fuel is useless and that’s where Fuel Card Services plays an instrumental part in the day-to-day operations of Robinson Chauffeur Service.

More widely known as RCS of London, the specialised chauffeur car hire firm needs a lot of diesel to serve its high-end clientele, spending roughly £2,000 a month fueling its fleet of five limos.

For Vince Robinson, owner of RCS of London, the attentive account managers and excellent service delivered by Fuel Card Services means there is no reason to even consider any other fuel card providers.

“Our account manager Donna Grimshaw has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each cardholder,” explained Vince.

“Donna is always positive and supportive and reacts quickly to all requests.”

The RCS boss added that Donna has helped overcome billing issues and streamlined certain processes with a new account system.

As one of Britain’s largest independent agents of fuel cards, Fuel Card Services works to help minimise fuel costs for 55,000 organisations who pump around 1 billion litres of petrol and diesel every year.

Find out more about how Fuel Card Services can help you slash your monthly fuel spend


Photo: baona/iStock

Thank you Donna from Robinson Chauffeur Service

It is always a pleasure to receive a note of thanks from our valued customers, congratulations to Donna Grimshaw in our Burnley office, who always gives just that little bit more:



Dear Sirs.

I would like to take the time to compliment you on employing Donna Grimshaw.  She has been a real asset to me when sorting through the fuel account info and in sending me itemised lists for each card holders.  She has overcome problems with billing for me and stream lined my processes.

Donna is always positive and supportive and reacts quickly to all requests.

I have mentioned in previous emails that it is Donna that sold your account system to me and it is Donna that that keeps us with you.

Kindest regards

Vince Robinson

Managing Director


RCS of London Ltd (Robinson Chauffeur Service)



Photo: (L-R) Tele-Gence sales executives Owen Allerton, Stephanie Grayshon, Alexander Durrans

Sole trader proves telematics isn’t just for fleets

Telematics has been helping companies keep track of their vehicles for some time now, but the insightful tracking technology is no longer reserved for fleets, as one sole trader has proved.

Andrew Purnell, an independent courier from Didcot, approached Tele-Gence for a tracking system and was wowed by the customer service he received from the off.

“Kimberley Faulkner and Steph Grayshon gave me all the information required and I got a reasonable price for the tracking system, which I must say is interesting and useful,” he beamed.

Once telematics was up and running on Mr Purnell’s van, he stated that the pair were “very helpful”, assisting in addressing other problems with his vehicle.

“I haven’t known any customer service at this level of service for a long time,” revealed an ‘extremely impressed’ Andrew, adding: “I wish everyone was as helpful as them”.

Even though Mr Purnell works for himself, he was keen to reap all the benefits that come with pairing a fuel card with telematics, such as accurate mpg reporting and improving fuel economy by up to 20 per cent.

Another aspect Andrew loves about his Tele-Gence experience was how he was cared for after signing up.

“Kim calls to see how I’m getting on and this is why I would stay with Tele-Gence for many years to come,” he explained.

“This kind of service and professionalism is very rare to find. The service a company gives and the right person involved is worth more than anything else sometimes.”

Jez Strong, general manager for Tele-Gence, commented: “Mr Purcell is just one of many good news stories we have seen and we’re confident there will be loads more.”

Your business can benefit from affordable telematics with no hidden start-up fees or long-term commitments. Find out how at

Photo: (L-R) Tele-Gence sales executives Owen Allerton, Stephanie Grayshon, Alexander Durrans