Neil Yates Recovery Ltd – Going for Gold

Written by Ellie

Neil Yates Recovery Ltd is based in Kent and has been supplying a vehicle breakdown and recovery service for 25 years, Our location is close to the M20, M2 and M25 motorways giving us a quick response time to the major trunk roads in the South East of England.

Our fleet is varied and ranges from 4 x 4 vehicles and tilt and slide bed trucks for car and van recovery, to heavy duty recovery trucks capable of towing a fully loaded articulated vehicle and lifting and righting a vehicle in the event of it overturning.

Neil Yates, Managing Director, explains how ALCO Plant Hire have achieved huge reductions in fuel use, CO2, NOx and particulate matter emissions through FORS.

“We came across FORS as a contractual requirement for our specialist crane vehicles for multiple customers on the London Underground project known as Crossrail and the latest project Tideway”.

In April 2014, we completed our initial Bronze audit, with minor changes that helped towards the running of the company and assisted towards the tender with companies to which we supply transport, who require the FORS membership.

Once we received the Bronze FORS membership we implemented the use of the Driver Licence checking system which proved a useful system. In addition, we took advantage of the fuel telematics system for the results of MPG, fuel usage, NOx, Particulate matter and the CO2 data from the fleet of vehicles we run, which has also helped us implement changes that we needed to enforce.

John Darvell, Quality manager has taken the step towards becoming a FORS practitioner for the company. This will improve the knowledge and training available to the company and improve business.

FORS workshops have been a practical way of both improving our knowledge and learning from others… we have implemented driving licence checking, recording camera systems, anti-idle policy’s and seen improvements in fuel costs and reduced insurance premiums

Neil Yates – Managing Director wished to progress from bronze through silver and onto gold which we achieved gold in 2016.

This was to help secure additional contracts and business which may require the highest standards of FORS. Continued gold standards ensures our customers are getting the best service available

Section 7 – Quantify your improvements

  • Performance data – Use figures (these may be performance management KPIs) that you have already provided to back up your words, see example below but it could be other sets of figures
MPGIncidents per 100,000 KmsNumber of PCNs
April 2014-March 201510.122.884
Nov 2016-Nov 201710.381.924
Percentage improvement2.57%50%

*Annual improvement in MPG and Incidents per 100,000 Kms

  • Driver health and fitness review – All drivers must declare any medical conditions that may affect they ability to drive, this is to minimise the risk of incidents as a result of underlying health problems Strategy for recruiting drivers – give information about your strategy to engage in industry initiatives to encourage new drivers into the industry.Strategy for recruiting drivers – recruitment for new drivers is usually from recommendation from existing drivers or from applications in person. We have not needed to use recruitment agencies for new staff.
  • Noise assessment – our fleet is all the latest suitable vehicles available at the moment and our drivers keep loading and unloading noise to a minimum.

neil yates2Modal shift and alternative vehicles – we have considered alternative powered vehicles however there are none suitable for our industry at the moment, our business is recovering broken down vehicles from a roadside location to another where it can be repaired. This is via specialist purpose-built recovery trucks therefore modal shift is not possible either.

Our improvements since becoming a Silver member is a replacement program of vehicles to Euro 6 emissions standard. Except for only two vehicles all our fleet is already Euro 6 compliant and additional replacement vehicles are due in March 2018.

Becoming FORS Gold means to us that we have achieved a standard that is the highest possible. This gives our customer base reassurance they will receive the highest level of service.


If you are a FORS company, or if you are working towards accreditation, your business is entitled to some exclusive fuel cost saving offers from Fuel Card Services. Click here for more information.

Posted on 3rd July 2018

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