Friendly staff help make the difference for FCS customers

Friendly staff help make the difference for FCS customers

The help and support of friendly, approachable staff can make all the difference when fostering strong customer relationships.

At Fuel Card Services, this is precisely the approach we’ve taken and it’s great to hear from clients like Skills Coaches that appreciate our efforts.

Close relationships being forged

Jim Croxall, operations team leader at Skills Coaches, recently got in touch with us to highlight the company’s excellent handling by their account manager.

He stated: “I’ve been in charge of the company’s card usage for a year now and have found all of Fuel Card Services to be helpful and friendly.”

Indeed, his account manager Kirsty has been proactive in quickly dealing with any queries the client may have, as well as regularly getting in touch with Jim to ensure everything is running well and operations are going as expected.

Any issues that our clients face can often be fixed by communicating with our staff, so it’s great to see such a dynamic and responsive relationship being forged between Kirsty and Jim.

Indeed, Kirsty added: “I took over this account at the end of February and instantly built a rapport with Jim. I found out who he was and what he needed and provided the service he deserves.”

Skills Coaches operates a fleet of more than 100 vehicles, including coaches, buses and double-deckers. The company is based in Nottingham and arranges tours throughout the UK and Europe.

Ellie Baker, brand manager at Fuel Card Services, comments: “Supportive, friendly relationships with customers are the backbone of our business and it’s this type of positive feedback that really validates our actions.”

Jaguar Land Rover

Major UK sales growth for Jaguar Land Rover

Jaguar Land Rover (JLR) has reported an excellent set of results in its latest full-year sales report, highlighting UK sales growth of 8.4 per cent.

The manufacturer announced a total volume of 118,108 cars sold in the UK between April 2018 to March this year.

Improved sales support growth in market share

The company’s new car segment considerably outperformed the industry average in the last year, rising at a time when the UK’s total new car market declined by 3.67 per cent.

As a result, this impressive rise in sales supported growth in JLR’s competitive market share – up 3.86 percentage points from 29.47 per cent to 33.32 per cent.

JLR UK managing director Rawdon Glover commented: “Investment into the right products at the right time has seen us steadily grow our market share and our sales in what has been a declining market.

“We’re excited for what’s to come, too, with the return of our iconic Land Rover Defender, sales of the updated Jaguar XE and a number of other major product actions, especially the all-new Range Rover Evoque.”

Continued success of the F-PACE and the 2018 European Car of the Year, the I-PACE, have supported the brand’s growth in recent months. At the same time, the growing popularity of the P400e plug-in hybrid also helped to foster the company’s impressive performance.

Ellie Baker, brand manager at Fuel Card Services, comments: “JLR are one of the UK’s biggest names in automotive production, so it’s absolutely fantastic to hear the marque continues to go from strength to strength.”